Cincom

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Cincom Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

  • Automated Customer Correspondence

    Automated customer correspondence refers to customer messages that are generated and delivered by a system based on predefined rules or events.

B

  • Bill of Materials (BOM)

    A Bill of Materials, or popularly known as BOM, is a comprehensive document that encompasses all the parts, components, and materials needed to manufacture a product.

C

  • CCM Software

    CCM software is a system that manages the creation, organization, and delivery of customer communications across various channels.

  • Channel Sales Automation

    Channel sales automation refers to the use of digital tools to support partners, distributors, resellers, and agents throughout the sales process.

  • CPQ Software

    CPQ software automates product configuration, pricing, and quoting to help businesses deliver fast, accurate quotes with greater efficiency.

  • Customer Experience Management (CXM)

    Customer Experience Management (CXM) is the process of improving how customers interact with a company to make their experience better.

D

  • Digital Sales Transformation

    Digital Sales Transformation refers to the strategic use of digital tools, automation, and AI to modernize sales and improve efficiency and customer experience.

  • Document Automation

    Document automation is the use of technology to create, format, and distribute documents with little or no manual work.

E

  • Engineer to Order

    Engineer to Order (ETO) is a production technique in which each product is created after receiving a client order. It is useful in industries that produce highly complicated and configurable products.

  • ERP Integration CPQ

    ERP Integration CPQ refers to the connection between the Configure Price Quote (CPQ) system and the Enterprise Resource Planning (ERP) system, creating a reliable flow of information from sales to production.

F

  • Financial Impact of CPQ

    CPQ software accelerates quoting, ensures pricing accuracy, and protects margins, driving revenue growth and cost savings. Its financial impact spans faster sales cycles, higher deal sizes, and improved profitability.

G

  • Guided Selling

    Guided Selling uses rules-based recommendations and interactive prompts to help sales teams and customers choose the right products, configurations, and pricing quickly and accurately.

H

  • HVAC Manufacturing CPQ

    HVAC Manufacturing CPQ is a software system that helps HVAC manufacturers automate configure, price, and quote processes with higher efficiency and accuracy.

I

  • Integrated CPQ

    Integrated CPQ connects CPQ with CRM, ERP, and product data systems to deliver real-time, accurate configurations and quotes across the sales process.

M

  • Margin Protection

    Margin protection is a pricing-related strategy for businesses to protect their profits when production costs rise or prices decrease. It includes factors, such as raw material costs, production costs, market dynamics, inflation, etc., to keep each deal profitable.

  • Multichannel Communication

    Multichannel communication is the practice of delivering information to customers through several different channels.

O

  • Online Sales Quoting Software

    Online sales quoting software enables sales teams to create accurate digital quotes faster using automated pricing and configuration.

P

  • Pricing Software

    Pricing software is a tool or a platform to analyze, implement, and manage pricing strategies for different products and services. It is designed to help an enterprise calculate and determine pricing at the time of sale.

  • Proposal Generator

    A proposal generator is a software tool that creates sales proposals quickly and accurately. It replaces manual writing and editing and copy-paste work in creating proposals and makes the entire process automated.

Q

  • Quoting Software for Manufacturing

    Manufacturing quoting software automates configuration, pricing, and approvals, enabling fast, accurate quotes for complex, configurable products while reducing errors and sales cycle time.

R

  • Regulatory Compliance

    Regulatory compliance is the act of following laws, rules, and standards set by governing authorities to ensure lawful, safe, and ethical operations within an industry.

S

  • Sales Process Automation

    Sales process automation is the process of using software and digital tools to automate manual steps and administrative tasks in the sales process.

T

V

  • Visual Configuration

    Visual configuration lets users configure products and see real-time visual updates as options change. It simplifies complex configurations and speeds up accurate quoting.

Z

  • Zero-Error Configuration

    Zero-error configuration ensures products are configured correctly the first time, eliminating mistakes, reducing costs, and accelerating sales. It empowers teams to deliver accurate quotes faster.