Cincom CCM Batch & On-Demand Document Generation

Scale Communications with Precision and Speed

Power every interaction with document generation that scales, whether it’s thousands at once or one at a time. Cincom Eloquence delivers high-volume batches and real-time requests without compromising accuracy, consistency, or control.

Flexible Document Generation to Meet Every Need

Cincom Eloquence puts control in the hands of business users, enabling teams to generate documents in real time or at scale, without IT bottlenecks. Whether it’s a claims letter triggered by customer action or policy updates sent to thousands, your teams can respond with speed, accuracy, and consistency.

It supports both:

On-Demand Generation: Create personalized documents instantly in response to customer interactions, which is perfect for confirmations, service updates, and more.
Batch Processing: Automate high-volume outputs like statements or renewals, ensuring timely, compliant communication at scale.

A 20x boost in document output annually without compromising brand control or regulatory compliance.

Without Cincom Eloquence	With Cincom Eloquence
Separate systems for batch and on-demand outputs	Unified engine for both batch and on-demand generation
Static templates requiring IT maintenance	Dynamic, reusable templates managed by business users
Manual scheduling and script-based triggers	Event-driven automation and time-based scheduling
Difficult to scale large-volume processing	Scalable architecture handling thousands of records per run
Minimal version control and audit trails	Built-in tracking, versioning, and audit-ready document logs

High-Volume or High-Stakes—We’ve Got You Covered

Scale Without the Chaos

Whether it’s 1 or 100,000 documents, generate communications at scale without sacrificing control or speed. Cincom Eloquence effortlessly handles both low- and high-volume communications without adding operational burden.

Cut Costs, Not Corners

By digitizing high-volume workflows and reducing dependency on manual labor, you minimize errors and rework, lowering costs while maintaining quality and compliance.

From Print to Digital, Seamlessly

Move from bulky physical documents to streamlined digital formats and modernize operations, accelerating the turnaround time while delivering documents via the customer’s preferred channels.

Compliance at Every Step

With pre-set rules and approval flows, ensure every document meets business, legal, and jurisdictional requirements. No more chasing updates or version mismatches.

Who Is This Feature Built For?

Claims Manager

Generate personalized claim letters instantly or schedule bulk updates for open cases. Reduce resolution times and improve accuracy without relying on IT.

Underwriters

Create quotes, coverage updates, or endorsements on demand. Apply batch changes across similar risk profiles to stay fast and efficient.

Policy & Billing Administrators

Send billing notices and policy documents automatically at scale, while keeping the flexibility to make instant customer-specific updates.

Compliance Officers

Ensure every document (both batch and ad hoc)complies with jurisdictional rules and approved language to reduce regulatory risk and audit exposure.

Operations Manager

Empower teams to generate documents directly, both at scale and on demand. Remove delays caused by IT dependency or manual processes.

Customer Communications Manager

Deliver consistent, personalized communications across channels, whether triggered in real time or scheduled in bulk for renewals and reminders.

7 Reasons Why Your CCM Is Failing

Discover the hidden gaps slowing down your teams, risking compliance, and frustrating your customers. 

Real-World Insurance Use Cases

Policy Renewal Notices

Automatically generate and send thousands of personalized renewal letters and reminders each cycle, ensuring timely, compliant, and consistent communication with policyholders.

Claims Status Updates

Create instant, personalized claim status letters or emails whenever a claim event occurs, providing customers with real-time updates.

Regulatory Compliance Mailings

Produce bulk communications for jurisdiction-specific disclosures and mandated notices, dynamically adapting content by geography and policy type.

New Policy Documents

Generate tailored policy documents and welcome kits immediately upon issuance or endorsement, enhancing the customer onboarding experience.

Billing Statements & Payment Reminders

Schedule batch jobs to deliver monthly billing statements and overdue payment reminders, reducing manual effort and accelerating cash flow.

Exception Handling Communications

Trigger immediate generation of special notices like high-value claim escalations or coverage exception alerts based on real-time data.

Proven in Insurance. Trusted by Industry Leaders.

Frequently Asked Questions about Cincom Eloquence

1. Can batch and on-demand document generation run simultaneously?

Yes. Cincom Eloquence’s unified engine allows both processes to operate in parallel, ensuring you can manage real-time customer interactions while executing scheduled bulk communications without delay.

2. How does Eloquence maintain consistency across large-scale document runs?

Templates and business rules are centrally managed, so every generated document, whether on-demand or in batch, uses the same approved logic, design, and content for guaranteed consistency.

3. What formats and delivery channels does Eloquence support?

Eloquence supports multiple output formats such as PDF, Word, and HTML, and can deliver documents through print, email, portals, or integrated digital platforms based on customer preferences.

4. Is there visibility into document generation activities for auditing purposes?

Yes. Eloquence includes detailed version tracking and audit-ready logs that record every document’s generation, approval, and distribution history for full traceability.

5. How scalable is Eloquence for organizations with growing document volumes?

The platform’s architecture is built to scale effortlessly, handling large batch runs and increasing output demands without compromising performance or system stability.