Cincom CCM Policy Documentation

Control, Clarity, Confidence.

Enable your claims, compliance, and policy teams to create and update policy documents quickly and accurately with Cincom Eloquence and put control where it belongs: in the hands of those closest to the business.

Designed for Business Users, Built for Compliance and Control

Insurers today face increasing demands to stay compliant, reduce operational costs, and rapidly introduce new products — all while maintaining impeccable accuracy. Cincom Eloquence unifies your policy document process, enabling business users in claims, compliance, and policy administration to deliver fast, accurate, and consistent communications.

From day one, your teams can:

Generate fully automated, compliant policy documents at scale.

Update and customize content quickly without technical skills.

Maintain audit trails to ensure regulatory accountability.

Streamline product launches with ready-to-use, tested templates.

How a Web-Based Document Solution Boosted Compliance and Efficiency for a Workers’ Compensation Insurer

“We now have a powerful product that helps the business produce high-quality, professional-looking communications in a much more efficient manner.”

– Al Parisian, Chief Information Officer, Montana State Fund

Behind the Scenes of How Cincom Eloquence Automates Policy Workflows

Let’s take a closer look at how Cincom Eloquence brings control, clarity, and confidence to every step of your policy document process:

Template Creation

Business users design and build policy document templates directly in Microsoft Word—automatically aligned with product requirements, customer segments, and business rules. No coding required.

Automated Content Updates & Integration

Update multiple templates at once through a simple interface. Changes sync instantly across documents as Eloquence integrates seamlessly with policy systems to pull accurate, real-time data.

Testing, Validation & Audit Trails

Run real-time tests using sample data to ensure accuracy and compliance before go-live. Every edit is logged with audit trails, supporting full transparency and regulatory readiness.

Seamless Multi-Channel Delivery

Deliver final documents in the right format—email, PDF, or web—for consistent, compliant communication across every customer touchpoint.

Tailored for Your Industry's Demands

Health Insurance

Streamline member communications and regulatory disclosures while ensuring HIPAA compliance and audit readiness.
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Life Insurance

Accelerate policy updates and endorsements with fully compliant, easily customizable templates, reducing errors and turnaround times.
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Property & Casualty Insurance

Simplify claims correspondence and policy documentation to speed resolution and maintain consistency.
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Financial Services & Banking

Automate client disclosures and communications with precise version control and regulatory compliance.
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7 Reasons Why Your CCM Is Failing

Discover the hidden gaps slowing down your teams, risking compliance, and frustrating your customers. 

Proven in Insurance. Trusted by Industry Leaders. 

Frequently Asked Questions about Cincom Eloquence

1. Can policy teams update templates without relying on IT or developers?

Yes. Cincom Eloquence allows business users to create, modify, and test policy templates directly in Microsoft Word, eliminating the need for technical assistance.

2. How does Eloquence maintain compliance when policy content changes frequently?

Each change is tracked with audit trails and version history, ensuring every update is documented and compliant with regulatory requirements.

3. Can Eloquence integrate with existing policy administration systems?

Yes. It connects seamlessly with policy, claims, and customer data systems to automatically populate documents with the most accurate and current information.

4. How does Eloquence help insurers manage multiple product lines efficiently?

With reusable templates and centralized rules, insurers can launch new products faster and maintain consistent language across all lines of business.

5. Is document accuracy verified before distribution?

Absolutely. Eloquence includes built-in testing and validation tools that allow users to preview and verify outputs using sample data before documents go live.