Cincom CCM Omnichannel Communication

Reach Every Customer, Every Time, in Their Way.

Cincom Eloquence lets you deliver personalized, channel-ready communications across print, digital, and mobile at scale and in real time without compromising brand, compliance, or control.

Unified Engagement Across Channels

Cincom Eloquence puts personalized messaging directly in the hands of business users without relying on IT.

Whether it’s an urgent claims update via SMS, a detailed policy document by email, or a printed renewal notice, your messages stay consistent, compliant, and on-brand.

Reach customers on their preferred channels, such as print, email, SMS, web, or mobile apps.

Dynamically tailor content, manage campaigns from one simple platform, and send messages instantly or on schedule with full control and visibility.

The result? Faster responses, higher engagement, and stronger customer connections.

Without Cincom Eloquence	With Cincom Eloquence
Multiple disconnected tools for each channel	One unified platform managing all channels
Messaging varies and confuses customers	Consistent brand voice and content across touchpoints
Heavy IT involvement slows delivery	Business users control omnichannel workflows
Static, limited personalization by channel	Dynamic content optimized for every channel
Manual timing and coordination of communications	Automated scheduling with real-time triggers

Engineered for Agility, Precision, and Impact Across All Channels

Empower Frontline Teams

Enable your teams to send approved, personalized communications instantly, reducing delays and improving customer interactions without IT dependency.

Centralized Control for Consistency

Ensure brand compliance and message accuracy across every channel, reducing risk and maintaining regulatory standards effortlessly.

Personalize to Boost Engagement

Create one-to-one experiences that increase customer retention, upselling, and cross-selling opportunities.

Seamless CRM & ERP Integration

Automate data-driven communications that enhance relevance and customer satisfaction by integrating Cincom Eloquence with your CRM and ERP platforms.

Communicate via Preferred Channels

Maximize message reach and effectiveness by meeting customers where they want to engage.

Boost Agility, Reduce IT Load

React faster to changing needs and lower operational costs with a flexible, cloud-enabled platform.

Who Is This Feature Built For?

Claims Communications Specialist

Instantly updates customers on claim status via their preferred channels, reducing call volumes and boosting customer satisfaction.

Policy Administration Manager

Coordinates automated batch and on-demand policy updates and renewal notices across print, email, and SMS to enhance retention rates.

Compliance & Risk Officer

Monitors all outbound communications to ensure regulatory compliance and maintain brand consistency across all channels.

Digital Marketing Manager

Designs and deploys targeted campaigns integrating digital and print channels to drive policy renewals and cross-sell opportunities.

Customer Communication Manager

Oversees and manages all customer messaging across email, SMS, chat, print, and portals, ensuring consistent, personalized communication.

Customer Communications Representative

Uses omnichannel tools to respond to inquiries and send policy information or claim updates via the customer’s preferred channels.

7 Reasons Why Your CCM Is Failing

Discover the hidden gaps slowing down your teams, risking compliance, and frustrating your customers. 

Real-World Insurance Use Cases

Policy Renewal Campaigns

Deliver personalized renewal reminders and offers across email, SMS, print, and mobile app notifications to ensure timely outreach through customers’ preferred channels.

Claims Status Notifications

Automatically update claimants with real-time status alerts via SMS, email, or customer portals, reducing inbound calls and improving transparency.

Billing & Payment Reminders

Send multi-channel billing statements and overdue payment alerts through digital and print formats tailored to customer preferences, accelerating collections and reducing delinquencies.

New Policy Welcome Kits

Create and distribute personalized welcome messages combining printed documents, emails, and SMS confirmations to enhance onboarding experiences.

Customer Service Follow-ups

Enable CSRs to respond via the customer’s preferred channels—phone, chat, email, or SMS—providing seamless and consistent communications.

Regulatory Disclosures

Distribute required jurisdictional compliance documents and disclosures through multiple channels to ensure broad reach and audit readiness.

Proven in Insurance. Trusted by Industry Leaders. 

Frequently Asked Questions about Cincom Eloquence

1. How does Cincom Eloquence ensure a consistent brand voice across different channels?

All messages are created and managed within a unified platform using shared templates and approved content libraries, ensuring brand and regulatory consistency across every communication channel.

2. Can business users manage omnichannel campaigns without IT involvement?

Yes. Eloquence gives business users full control to design, schedule, and send communications directly, eliminating IT delays while maintaining compliance and oversight.

3. What systems can Eloquence integrate with to personalize communications?

Eloquence connects seamlessly with CRM, ERP, and other enterprise systems to pull real-time data, enabling personalized and context-aware communications across all channels.

4. Does Eloquence support automated triggers for sending messages?

Yes. You can configure event-driven or time-based triggers so messages are automatically sent in response to customer actions or scheduled campaigns.

5. How does Eloquence help improve customer engagement rates?

Key CCM features include document automation, multichannel delivery, personalization, template management, analytics, regulatory compliance tools, and integration capabilities.