CCM for Life Insurance

Empower Policyholders with Clear, Tailored Communication

With Cincom Eloquence, streamline your insurance communications by delivering clear, personalized messaging across preferred channels today—and seamlessly adapting as new ones emerge.

Enhance your Policyholder Experience

Cincom Eloquence simplifies communication workflows to strengthen policyholder engagement.

Focus Shift

Life insurers are now shifting focus from top producers and embracing the needs of younger and third-party channels.

Self-Service Expansion

Robust and self-service portals are required for future generations to manage their insurance as they do banking.

Real-Time Consolidation

Real-time requirements of policyholders drive consolidation in policy administration.

It’s Time to Break Free from Conventional Communication

Disjointed channels create inconsistent messaging.

Lack of personalization results in generic communication.

Compliance risks cause policy management errors.

Slow responses lead to customer dissatisfaction.

Outdated systems drive up operational costs.

Adapting to new channels limits the omni-channel experience.

Simplify. Personalize. Accelerate.

Facilitates Easy Integration 

Our Service-Oriented Architecture [SOA] ensures seamless integration with your existing policy management infrastructure, simplifying deployment across the enterprise network.

Supports Open Standards

With Straight-thru-Processing [STP], our CCM solution empowers you to synchronize paper and electronic presentations, enabling real-time processing and self-service applications for policyholders.  

Real-Time Document Generation

Automate real-time, interactive insurance document creation that speeds time-to-market, allowing you to respond to your policyholders swiftly as per their requirements.

Easy-to-Use for All

Cincom Eloquence empowers your customer-facing teams with tools to improve and accelerate communication and service delivery – with minimal IT support.  

Single Source Solution

With Cincom Eloquence, you can manage batch and interactive document generation on a single platform, reducing operational costs and increasing efficiency.

Avoid Costly Mistakes with Five Critical Insights Insurers Often Overlook

Don’t let short-term thinking cost you. Discover essential insights into five critical decision areas that insurers often overlook – ensuring you make the best choice for long-term success.

Cincom Eloquence Helps Workers' Compensation Insurer Slash Template Time from 60 Hours to 8, Boosting Compliance and Productivity

“Our business users are pretty excited about being able to go in and handle language changes on their own. This is a testament to the ease of use of Cincom Eloquence.”
– Sam Heigh, Director of Insurance Applications,
Montana State Fund

Drive Impact with Cincom Eloquence: Your Intelligent Communication Solutions

Frequently Asked Questions About Cincom Eloquence For Life Insurance

1. How does Cincom Eloquence enhance communication with life insurance policyholders?

Eloquence delivers timely, personalized communications throughout the policy lifecycle—from application and underwriting to policy updates and maturity—helping policyholders stay informed and confident in their coverage.

2. How does the solution ensure regulatory compliance in the life insurance sector?

Cincom Eloquence automatically enforces industry regulations and company standards, ensuring all policy documents, notices, and correspondence meet compliance requirements and reduce the risk of errors.

3. Can Cincom Eloquence support personalized policyholder journeys?

Yes. Eloquence enables insurers to send customized communications based on policy type, life events, or beneficiary updates, improving engagement and ensuring the messaging is relevant to each policyholder.

4. How does the platform improve efficiency for life insurance operations?

By automating document creation, centralizing content management, and integrating with core life insurance systems, Eloquence reduces manual tasks, accelerates policy issuance, and streamlines ongoing communication.

5. What benefits do policyholders experience directly?

Policyholders receive clear, consistent, and personalized communications, such as reminders for premium payments, updates on beneficiaries, and policy maturity notifications, which enhance trust, satisfaction, and retention.