Accelerate Revenue with the Fastest Customer Communication Management Software

Automate and personalize every interaction—across every channel. With Cincom Eloquence, create compliant, high-impact customer communications at scale without burdening your IT team.

Where Eloquent Messaging Meets Measurable Results

Increased Revenue

0 %

Reduction in Cost

0 %

Faster time-to-market

0 %

Customer Retention

0 %

Why is Cincom Eloquence the Best Customer Communication Management Software Out There?

Cincom Eloquence® is a Customer Communications Management solution that empowers anyone on your team to design, deploy, deliver, and manage documents easily—meaning you get communications out the door faster than ever before.

Who is this CCM Software For?

Customer Experience Leaders

Deliver consistent, personalized communications across all channels to boost engagement and loyalty.

Compliance & Legal Officers

Ensure every communication meets regulatory requirements with built-in rules and audit trails.

Operations Managers

Personalize high-volume communications to improve accuracy, reduce costs, and drive efficiency at scale while still maintaining consistency.

IT Teams

Streamline system maintenance with a centralized, scalable platform that reduces dependency on dev cycles and integrates seamlessly with your current environment.

Decoding Cincom Eloquence’s Tailored Approach to Simplify Communications

Microsoft® Word®- Embedded Environment

Designing emails and letters has never been easier. Our CCM solution integrates seamlessly into your core system. With conditional logic and guided workflows create document templates directly within a Microsoft® Word®-embedded environment, reducing IT dependency and streamlining Customer Communication Management.

Generate Tailored Documents Anytime

Whether you’re generating batch or on-demand documents, our CCM solution adapts to your requirements. With a single source base, it can easily deploy templates in the cloud or on-prem with zero disruptions and optimize your infrastructure for efficient integration with open standards.

Omnichannel Communication Made Easy

Deliver communications in multiple formats, both print (Postscript, PDF, AFP, PCL, Word) and digital (email, SMS, portal). Cincom Customer Communication Management software supports real-time and batch processing to enhance your client communication to ensure the right message reaches the right person at the right time, with reduced cost.

Easy Interface That Anyone from Your Team Can Master

Through a thin-client interface, non-technical business users (e.g., claims representatives) have “point-and-click” access to a central repository, containing document models with pre-approved components (e.g., language, logos) and pre-configured workflows that easily guide the assembly and generation of documents while interacting with customers in real-time.

Making Document Management and Retrieval Easy (Easy Doc Retrieval)

Fully automated archiving and retrieval of documents easily facilitates the mining of target information from across the enterprise. And when it comes to compliance, our document management offerings provide complete document lifecycle management to ensure that policies and retention schedules are strictly enforced.

Build a Compelling Financial Business Case for Modernizing Customer Communications Management Systems

This whitepaper reveals how a modern “financial customer communications solution” can help insurers boost ROI by enhancing productivity, optimizing resources, and ensuring secure, consistent communication with clients.

We Ensure Compliance with PDF/UA Standards

Cincom Eloquence makes delivering fully accessible and compliant communications effortless. Our solution meets PDF/UA standards, aligning with European Union (EAA) and France (RGAA) digital accessibility requirements based on WCAG guidelines—ensuring inclusivity in every interaction.

Tailored CCM Solution for Your Industry

Health Insurance

Adhere to HIPAA compliance while providing accurate, customized member information. Manage members' complex data easily for more accessible healthcare communication.
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Life Insurance

Streamline the management of complex policy documentation and deliver clear, personalized communication on terms and conditions, enhancing policyholders’ understanding.
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Property & Casualty Insurance

Efficiently handle diverse policy types and ensure compliance with seamless, error-free document creation, eliminating delays and improving accuracy.
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Financial Services & Banking

Automate the management of financial documents effortlessly while adhering to data privacy standards and communicating in a secure and timely manner.
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HM Insurance Group Improved Document Generation Time by Over 90%

“It would have cost about $500,000 per month in maintenance and support fees to continue running the outdated server after a certain date, so we knew that the server had to be upgraded. We felt Cincom Eloquence met our needs and offered the most efficient upgrade path for HM.”

Why Cincom Eloquence is the Best CCM Software Out There?

Feature
Fast Deployment & Easy Onboarding
Designed for Business Users (Not Just IT)
Centralized Control of Templates & Messaging
Minimal IT Dependency for Daily Changes
High ROI with Lower Total Cost of Ownership

Fast Deployment & Easy Onboarding

Designed for Business Users (Not Just IT)

Centralized Control of Templates & Messaging

Minimal IT Dependency for Daily Changes

High ROI with Lower Total Cost of Ownership

Hear From Our Customers Who Felt the Cincom CCM Impact

As new technologies come out, we want to make sure that we are able to take advantage of them if we choose to do so. And I think Cincom is also right in line with that—as new things emerge, they are very quick to respond and make sure it is on their radar to be integrated in so that their customers can take advantage of it if they want to. I think we’re aligned in the same way.

Kathy Biwer, Director of Business
Applications Services, MTL Insurance

Cincom’s solution is structured in a way that allows us to maintain control and modify our own business rules.

Peter Gingerich, CFO,
Aluminum Trailor Company

Cincom’s solution has taken a lot of the ‘noise’ out of the business because the amount of time we used to have to build into the process to resolve incorrect BOMs is no longer needed.

Keith Day, Group Engineering Director,
Dennis Eagle

We have received all of the support that was needed throughout this entire project. Cincom wanted our IT infrastructure upgrade to be as successful as we did. We definitely recommend Cincom to others.

Sara Inghamstraw, Director of Sales Operations and Customer Service,
Helmer Scientific

Cincom’s solution has put us in a strategically well-placed position.

Configuration Manager, E-ONE

Poor Customer Experience Could Be the Reason Your Revenue is Taking a Hit

See how you measure up. Take our Customer Communication Assessment to see how you are doing when it comes to delivering an exceptional customer experience.

Explore Our Exclusive Resources
for Cincom Eloquence!

Customer Success Story

Transforming the Claims Process with Real-Time Personalization in Document Generation

Whitepaper

Build a Compelling Financial Business Case for Modernizing Customer Communications Systems

Business Aspiration

Exceptional Customer Experiences Start with Great Customer Communications

Video

Empower Your Team with Faster, More Efficient Member Communications

Transform the Way You Connect with Customers

Schedule your personalized demo and discover how Cincom Eloquence simplifies communication, accelerates engagement, and drives measurable growth.

Frequently Asked Questions about Cincom Eloquence

1. What is CCM ?

CCM, or Customer Communication Management, is a technology framework that helps businesses create, deliver, and manage personalized customer communications across various channels such as email, SMS, print, and web portals.

2. What are the benefits of customer communication management?

CCM enhances customer satisfaction, streamlines communication workflows, ensures message consistency, reduces operational costs, and improves brand loyalty by personalizing and automating customer interactions.

3. How can CCM improve customer engagement?

CCM enables businesses to deliver timely, personalized messages across preferred channels, enhancing the relevance of communications and fostering stronger customer relationships, which boosts engagement and loyalty.

4. What types of documents can be generated with CCM?

CCM can generate a range of documents, including policy documents, statements, contracts, invoices, onboarding materials, claims correspondence, and personalized marketing communications. These are customizable for multi-channel delivery, ensuring effective customer engagement.

5. Is CCM easy to integrate with existing systems?

Yes, CCM solutions are designed to integrate with CRM, ERP, and other business systems, allowing organizations to leverage existing data and workflows for more cohesive communication.

6. Can CCM support omnichannel communication?

Yes, CCM platforms support omnichannel communication, enabling businesses to reach customers through multiple channels, including email, SMS, web, print, and mobile, for a seamless customer experience.

7. What are the key features of CCM?

Key CCM features include document automation, multichannel delivery, personalization, template management, analytics, regulatory compliance tools, and integration capabilities.

8. How does CCM ensure compliance with regulations?

CCM helps ensure compliance by automating document creation, incorporating approval workflows, and maintaining audit trails to adhere to regulatory requirements, reducing the risk of human error.

9. What industries can benefit from CCM?

Industries such as insurance, banking, and healthcare benefit from CCM, as they rely on high volumes of regulated, personalized customer communications.

10. What is the difference between CCM and CRM?

CCM focuses on managing and automating customer communications across channels, while CRM (Customer Relationship Management) focuses on managing customer interactions, data, and relationships to improve sales and service.