What is the difference between CCM and CRM?

CCM focuses on managing and automating customer communications across channels, while CRM (Customer Relationship Management) focuses on managing customer interactions, data, and relationships to improve sales and service.

CCM Software

Q: What types of documents can be generated with CCM?

CCM can generate a range of documents, including policy documents, statements, contracts, invoices, onboarding materials, claims correspondence, and personalized marketing communications. These are customizable for multi-channel delivery, ensuring effective customer engagement.

Q: Is CCM easy to integrate with existing systems?

Yes, CCM solutions are designed to integrate with CRM, ERP, and other business systems, allowing organizations to leverage existing data and workflows for more cohesive communication.

Accelerate Revenue with the Fastest Customer Communication Management (CCM) Software

Automate and personalize every interaction—across every channel. With Cincom Eloquence, create compliant, high-impact customer communications at scale without burdening your IT team.

Cincom Eloquence Platform: Where Eloquent Messaging Meets Measurable Results

Faster Document Generation

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Reduction in Cost

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Faster time-to-market

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Accuracy Boost

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Customer Retention

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What Makes Cincom Eloquence the Best Customer Communication Management Software for Regulated Industries?

Cincom Eloquence^® is a Customer Communication Management solution that helps you design, deploy, deliver, and manage documents. With our CCM system, you can accelerate document creation and deliver communications accurately and consistently.

Decoding Cincom Eloquence’s Tailored Approach to Simplify Communications

Control. Clarity. Compliance.

Cincom Eloquence brings structure and speed to policy document creation. Claims, compliance, and policy teams can easily produce accurate, audit-ready documents that meet regulatory standards across all channels. Built-in templates, real-time data integration, and automated version control ensure every communication is consistent, compliant, and ready for distribution.

Automate. Optimize. Simplify.

Cincom Eloquence empowers business users to automate complex document workflows with built-in conditional logic, without needing coding or IT support. Create smarter communication flows that adapt to customer data, policy types, or compliance rules, ensuring every document is accurate, consistent, and delivered fast. Streamline approvals, trigger follow-ups automatically, and keep pace with changing regulations, all from one intuitive platform.

Flexible. Scalable. Seamless.

Whether you’re generating high-volume batch documents or personalized on-demand communications, Cincom Eloquence adapts effortlessly to your needs. A single, centralized template base ensures consistency across every channel, while cloud or on-prem deployment keeps operations smooth and disruption-free. Built on open standards, Eloquence integrates easily with your existing systems for fast, efficient document generation at any scale.

Connected. Consistent. Convenient.

Deliver personalized communications across every channel—print or digital—with precision and ease. Cincom Eloquence supports real-time and batch processing to ensure the right message reaches the right person at the right time. From PDFs and Word documents to emails, SMS, and customer portals, Eloquence helps you maintain consistency, reduce costs, and enhance the overall client experience.

Who is This CCM Software For?

Customer Experience Leaders

Deliver consistent, personalized communications across all channels to boost engagement and loyalty.

Compliance & Legal Officers

Ensure every communication meets regulatory requirements with built-in rules and audit trails.

Operations Managers

Personalize high-volume communications to improve accuracy, reduce costs, and drive efficiency at scale while still maintaining consistency.

IT Teams

Streamline system maintenance with a centralized, scalable platform that reduces dependency on dev cycles and integrates seamlessly with your current environment.

Build a Compelling Financial Business Case for Modernizing Customer Communications Management Systems

This whitepaper outlines the financial impact of modernizing your CCM system, helping organizations quantify ROI, enhance productivity, and optimize resources for long-term value.

Cincom Eloquence Supports PDF/UA-Compliant Customer Communications

Cincom Eloquence simplifies the delivery of accessible and compliant customer communications. By supporting PDF/UA standards and aligning with digital accessibility requirements such as the European Accessibility Act (EAA), France’s RGAA, and WCAG guidelines, the CCM solution helps organizations create inclusive communication experiences for every customer.

Tailored CCM Solution for Your Industry

Health Insurance

Adhere to HIPAA compliance while providing accurate, customized member information. Manage members' complex data easily for more accessible healthcare communication.
Explore Health Insurance CCM

Life Insurance

Streamline the management of complex policy documentation and deliver clear, personalized communication on terms and conditions, enhancing policyholders’ understanding.
Explore Life Insurance CCM

Property & Casualty Insurance

Efficiently handle diverse policy types and ensure compliance with seamless, error-free document creation, eliminating delays and improving accuracy.
Explore P&C Insurance CCM

Financial Services & Banking

Automate the management of financial documents effortlessly while adhering to data privacy standards and communicating in a secure and timely manner.
Explore FS & Banking CCM

Lending and Mortgage

Simplify the creation and delivery of loan documents, disclosures, statements, and borrower communications while supporting compliance with evolving lending regulations.
Explore CCM for Mortgage and Lending

Wealth Management

Deliver personalized investor communications, portfolio reports, statements, and regulatory documents with greater accuracy and consistency.
Explore CCM for Wealth Management

Credit Union and Community Banking

Manage member statements, loan servicing documents, regulatory notices, and everyday member communications with greater accuracy, consistency, and compliance across print and digital channels.
Explore CCM for Credit Union & Community Banking

Seamless CCM Integrations Across Your Business Systems

Connect Cincom Eloquence with the platforms your teams already rely on to simplify customer communication workflows and improve operational efficiency.

CCM & CRM Integration

Access customer data to deliver more personalized, accurate, and timely customer interactions.

CCM & ERP Integration

Connect business operations, accounting, and transactional data to generate consistent, data-driven customer communications, especially in the finance and insurance industry.

Other Business System Integration

Integrate with existing business solutions to streamline communication processes without disrupting your current infrastructure.

HM Insurance Group Improved Document Generation Time by Over 90%

“It would have cost about $500,000 per month in maintenance and support fees to continue running the outdated server after a certain date, so we knew that the server had to be upgraded. We felt Cincom Eloquence met our needs and offered the most efficient upgrade path for HM.”

Hear From Our Customers Who Felt the Cincom CCM Impact

“We’ve seen significant savings using Eloquence, while also producing simpler, more personalized documents for our customers.”

~ Brent Hochstetler, IT Application Services Manager, Everence

“Cincom Eloquence has worked well in our environment and was clearly the best solution choice for HM. Our sister company, United Concordia Dental, has also adopted Eloquence to produce group policy packages for its more than six-million members nationwide.”

~ Howard Greenstein, IT Director, HM Health Solutions

“Cincom Eloquence has allowed us to create complex document templates that could not have been done before, and handle our growing communication volumes with ease.”

~ Yogesh Patil, Tech Lead, Molina

“Our business users are pretty excited about being able to handle language changes on their own. This is a testament to the ease of use of Cincom Eloquence.”

~ Sam Heigh, Director of Insurance Applications, Montana State Fund

“Our ultimate goal is to provide clear, accurate, actionable communications. With Cincom as our partner, we know we will consistently advance our document communications workflow and customer experience.”

~ Dave True, Director of Customer Service, WPSIC

“As new technologies come out, Cincom has been quick to respond and integrate so customers can take advantage of them. We’re aligned in the same way.”

~ Kathy Biwer, Director of Business Applications Services, MTL Insurance

Is Poor Customer Communication Costing You Revenue?

Take our Customer Communication Assessment to benchmark your performance and uncover opportunities to deliver an exceptional customer experience.

Explore Our Exclusive Resources
for Cincom Eloquence!

Whitepaper

Build a Compelling Financial Business Case for Modernizing Customer Communications Systems

Video

Empower Your Team with Faster, More Efficient Member Communications

Customer Success Story

Transforming the Claims Process with Real-Time Personalization in Document Generation

Business Aspiration

Exceptional Customer Experiences Start with Great Customer Communications

Transform the Way You Connect with Customers

Schedule your personalized demo and discover how Cincom Eloquence simplifies communication, accelerates engagement, and drives measurable growth.

Frequently Asked Questions about Cincom Eloquence

1. What is CCM ?

CCM, or Customer Communication Management, is a technology framework that helps businesses create, deliver, and manage personalized customer communications across various channels such as email, SMS, print, and web portals.

2. What are the benefits of customer communication management?

CCM enhances customer satisfaction, streamlines communication workflows, ensures message consistency, reduces operational costs, and improves brand loyalty by personalizing and automating customer interactions. The best CCM solution for insurance and other regulated industries also ensures compliance and scalability while reducing communication errors.

3. How can CCM improve customer engagement?

CCM enables businesses to deliver timely, personalized messages across preferred channels, enhancing the relevance of communications, and fostering stronger customer relationships. By leveraging Cincom Eloquence features, organizations can automate these interactions intelligently, boosting engagement and long-term loyalty.

4. What types of documents can be generated with CCM systems?

CCM systems can generate a range of documents, including policy documents, statements, contracts, invoices, onboarding materials, claims correspondence, and personalized marketing communications. These are customizable for multi-channel delivery, ensuring effective customer engagement.

5. Can CCM software integrate with existing business systems?

Yes. Modern enterprise CCM platforms are designed to integrate seamlessly with CRM, ERP, and core business systems, allowing organizations to leverage existing data and workflows for more cohesive and efficient communication.

6. Can CCM platforms support omnichannel communication?

Yes, CCM platforms support omnichannel communication, enabling businesses to reach customers through multiple channels, including email, SMS, web, print, and mobile, for a seamless customer experience.

7. What are the key features of CCM?

Key CCM features include document automation, multichannel delivery, personalization, template management, analytics, regulatory compliance tools, and integration capabilities.

8. How does CCM ensure compliance with regulations?

CCM helps ensure compliance by automating document creation, incorporating approval workflows, and maintaining audit trails to adhere to regulatory requirements, reducing the risk of human error.

9. What industries can benefit from CCM?

Industries such as insurance, banking, and healthcare benefit from CCM solutions, as they rely on high volumes of regulated, personalized customer communications.

10. What is the difference between CRM and CCM software?

The CCM system focuses on managing and automating customer communications across channels, while Customer Relationship Management or CRM system focuses on managing customer interactions, data, and relationships to improve sales and service.

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Use Cases