CCM Resources | Cincom

Explore Cincom's Customer Communications Management (CCM) resources, featuring whitepapers, case studies, and expert insights to enhance customer engagement.

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Solution Areas

Content Types

A Manufacturer’s Guide to Winning Customers

Whitepaper

Learn how CPQ can supercharge your sales process, increase efficiency, and drive profitability.

Aberdeen: CPQ and Sales, IT and Engineering

Research Report

How CPQ Stops Sales from Creating IT and Engineering Nightmares

Aberdeen: CPQ and Your Bottom Line

Stat Sheet

See the Value of CPQ in the Sales Team’s Bottom Line

Aberdeen: How CPQ Cuts Costs

Research Report

Powering a Profitable Sales Organization: How CPQ Cuts Costs

Aberdeen: Sales Improvement with CPQ

Stat Sheet

How Much Better Do Sales Teams Do with CPQ?

Aberdeen: Sales, IT and Engineering Alignment Improves Efficiency

Stat Sheet

How Sales, IT and Engineering Align around Improving Sales Efficiency

Aberdeen: Simplifying Complex Sales Processes

Research Report

Visibility, Insight, Impact: Simplifying Complex Sales Processes with CPQ

Aberdeen: Why Sales Leaders Should Ride the CPQ Adoption Wave

Stat Sheet

Adopting any technology early may seem risky, but the rewards speak for themselves ...

Aluminum Trailer Company

Customer Success Story

ATC gains full visibility into dealer network and improves close rate by 25%

Annuities and P&C

Customer Success Story

Innovative provider of annuities and specialty property/casualty insurance services modernized its customer communications processes and was able to eliminate manual processes.

Avoiding Risk in CCM

Whitepaper

Take the Risk Out of Producing Customer Communications

Better Communications, Better Experience

CPQ

Improve the Customer Experience through Better Communications

Brother Industries, Ltd.

Customer Success Story

See how Brother is able to quote complex product configurations accurately and without errors

CCM: Build or Buy?

Whitepaper

Build or Buy? Make the Right Decision for Your Next Customer Communications Solution

Cincom CPQ for Microsoft Dynamics 365

Product Data Sheet

Cincom CPQ for Microsoft Dynamics 365

Cincom CPQ for SAP

Product Data Sheet

Explore features and integration details of Cincom CPQ for SAP

Cincom CPQ Self-Serve Overview

Product Data Sheet

B2B eCommerce for companies with complex, highly configurable products and services

Cincom CPQ™ Overview

Product Data Sheet

An overview of Cincom's configure-price-quote solution, its features and benefits.

Consistent Communications

Business Aspirations

Deliver Consistent Communications Every Time

Constellation Home

Customer Success Story

Constellation Home moves HVAC and boiler sales to the Cloud so reps can quote fast online or offline at the point of sale.

Convincing Compliance to Modernize CCM

Whitepaper

Convince Compliance that Modernizing Your Customer Communications System is a Top Priority

Creating an Attractive Quoting Experience

E-Book

How to Create an Attractive Quoting Experience

Deliver Compliant Communications Every Time

Whitepaper

How to mitigate and avoid regulatory and compliance pitfalls

Deliver Customer Communications Electronically

CPQ

The how and why of going digital with CCM

Delivering a Better Channel Experience

E-Book

5 Ways Specialty Vehicle Manufacturers Can Deliver a Better Experience for Their Channels

Delivering a Better Customer Experience

E-Book

3 Ways Dealers Can Deliver a Better Customer Experience

Dennis Eagle

Customer Success Story

See how Dennis Eagle increases build rates with Cincom CPQ

Developing Communications Templates

CPQ

Give Business Users a More Active Role in Developing Communicaiton Templates

E-ONE

Customer Success Story

E-ONE improved order processing, lead times and dealer effectiveness.

Eliminate Approval Bottlenecks and Speed Up Quotes with Automation

Video

Cincom CPQ™️ is sales quoting software that makes it easy to handle complex pricing—including special requests.

Empower Your Team with Faster, More Efficient Member Communications

Video

Debra Espe of Independent Health shares how Cincom Eloquence® helped her team reduce dependence on IT and get more communications out the door, faster.