Cincom

Automate Account Statements
and Financial Notices Without
Losing Accuracy or Control

Cincom Eloquence helps financial institutions produce and deliver account statements and financial notices accurately, consistently, and at any volume, across every channel your members rely on.

Streamline Account Statement Production and Financial Notice Delivery End-to-End

Financial institutions send millions of account statements, fee notices, transaction confirmations, and balance alerts every month. Managing that volume accurately, consistently, and across multiple channels is an operational challenge that only grows as your member base expands. Cincom Eloquence centralizes the entire production and delivery workflow, so your team stays in control. 

Never compromise on statement accuracy, regardless of the volume your institution processes  

Keep every financial notice consistent and approved across print, email, SMS, and digital channels

Deliver statements and notices to every member through their preferred channel on time

Handle both high-volume batch processing and on-demand notice delivery from a single platform

Give operations and compliance teams full visibility into every communication that goes out

Watch how financial institutions are managing high-volume statement production and notice delivery with Cincom Eloquence.

Engineered for Accurate Statement Production and Timely Notice Delivery

Every capability addresses a specific gap in how financial institutions manage their regulatory notice obligations today. 

Accurate and Intelligent<br> Statement Composition
Accurate and Intelligent
Statement Composition

Clean member and account data flows directly into every statement without manual handling. Conditional logic determines what content each member sees based on their account type, product, or transaction history, so every statement is relevant, accurate, and ready to send.
Paperless Adoption and<br> Brand Control
Paperless Adoption and
Brand Control

Every template lives in a governed library where your team controls formatting, content, and brand standards across all channels. E-SIGN consent is managed at the member level, thus facilitating digital adoption without removing paper for members who need it.
Omnichannel<br> and Multilingual Delivery
Omnichannel
and Multilingual Delivery

Every member receives their statement or notice through their preferred channel in the language they have selected. Channel and language preferences are tracked at the individual level; in this way, nothing gets lost in delivery.
Real-Time and Event-<br>Triggered Notices
Real-Time and Event-
Triggered Notices

Balance alerts, fraud notifications, overdraft notices, and transaction confirmations go out the moment a qualifying event occurs. Every triggered notice carries a delivery confirmation, so your operations team always knows what reached the member and when.
Accessibility, Audit Trail,<br> and Compliance
Accessibility, Audit Trail,
and Compliance

All your statements comply with PDF/UA, WCAG 2.1, EAA, ADA, and other accessibility standards. For every communication sent, Cincom Eloquence generates metadata that includes a timestamp, relevant business data, delivery channel, and status to populate archiving systems (ECM and EDM), CRM systems, and external audit trails required for compliance and regulatory reporting.
Data Security and<br> Encryption
Data Security and
Encryption

Personally identifiable information (PII) is not accessible to operations users. The system can generate a complete audit trail whenever an authorized agent accesses customer PII during the creation of personalized communications, providing accountability and supporting compliance requirements.
High Volume, On-Demand,<br> and Batch Processing
High Volume, On-Demand,
and Batch Processing

Monthly statement cycles and real-time triggered notices run on the same platform without competing for capacity, scaling to any volume without adding operational overhead.

Discover how Cincom Eloquence brings
precision and compliance to every regulatory
notice your institution is required to send. 

Trusted by Financial Institutions Built on Accountability

finance case study

Cincom worked with us on architecting the right solution for our unique needs throughout the process. They made sure the final system worked for us versus having us adapt to their standard offering, that demonstrated a real partner attitude.
~ Chief Information Officer,
Everence

When Accuracy and Efficiency Both
Matter, Cincom Eloquence Delivers

See how financial institutions are managing account statement and financial notice operations with greater speed, consistency, and control.

Frequently Asked Questions

1. How long does implementation typically take?

Eloquence is designed to integrate with your existing infrastructure with minimal disruption to current operations. The duration of implementation depends on if you are selecting a cloud-based, on-prem, or hybrid model along with your existing tech infrastructure. Roughly, it takes around 2 to 6 months.

Yes. Automated financial notices are configured with state-specific rule sets so the right content, format, and language reach the right member regardless of jurisdiction.

Yes. Eloquence integrates with existing print production vendors, so you retain your current print relationships while gaining centralized control over template governance and delivery across all other channels. Cincom Eloquence is able to do sorting and grouping, manage envelope bundling, add barcodes or datamatrix, and calculate tracking metadata to be sent within the print streams to optimize the mailroom organization and reduce mailing costs.

Conditional logic handles financial statement generation across every product line from a single governed template library. Each product type gets the right format without requiring a separate workflow.

Every communication sent, statement or notice, comes with a calculated metadata record capturing the template version, delivery timestamp, business data, channel, and outcome. This record can populate any EDM, ECM, CRM, or audit trail system, giving financial services teams a defensible foundation for regulatory disclosure automation. Undelivered communications are identified in the system and can trigger external systems for manual or automatic remediation.