CCM for Health Insurance
Modernize Health Payers Communication: Faster. Smarter. Compliant.
Deliver timely, personalized communications across all touchpoints with Cincom Eloquence, ensuring HIPAA/CMS compliance and driving revenue through seamless omnichannel member experiences.
Elevate Your Member Experience
Proactive Communication
Healthpayer insurers are transitioning from reactive responses to proactive, real-time updates, anticipating member needs across multiple channels.
Integration
Multi-channel integration ensures members receive consistent, timely information across their preferred digital and print platforms.
Personalization
Tech-driven platform enables insurers to deliver highly personalized, data-driven healthcare communications tailored to each member’s journey.
Cincom is Engineered to Overcome Common Healthcare Communication Challenges
Simplifying HIPAA and CMA compliance.
Improving member experiences through unified communication.
Ensuring timely updates to avoid compliance issues.
Streamlining the management of communication materials.
Maintaining consistent messaging across channels.
Reducing operational costs via automation.
How Does Cincom Eloquence Cater to Healthcare Insurers?
Facilitates Easy Integration
Our Service-Oriented Architecture [SOA] ensures seamless integration with your existing healthcare management infrastructure, simplifying deployment across the enterprise network.
Supports Open Standards
With Straight-thru-Processing[STP], our CCM solution empowers you to synchronize paper and electronic presentations, enabling real-time processing and self-service applications for members.
Real-Time Document Generation
Automate real-time, interactive insurance document creation that speeds time-to-market, allowing you to respond to your members swiftly as per their requirements.
Easy-to-Use for All
Cincom Eloquence empowers your customer-facing teams with tools to improve and accelerate communication and service delivery – with minimal IT support.
Embedded Rules Logic for Error-Free Content
Leverage embedded rules logic and real-time data integration to ensure all healthcare communications are error-free and compliant with HIPAA and CMS requirements.
Single Source Solution
With Cincom Eloquence, you can manage batch and interactive document generation on a single platform, reducing operational costs and increasing efficiency.
Avoid Costly Mistakes with Five Critical Insights Insurers Often Overlook
Don’t let short-term thinking cost you. Discover essential insights and make informed decisions for long-term success.
Molina Healthcare achieved a 20 times increase in document generation annually since the installation of Cincom Eloquence
“Cincom Eloquence has allowed us to create complex document templates that could not have been done before, and it’s allowed us to handle our growing communication volumes with ease.”
— Yogesh Patil, Technical Lead for Molina Healthcare Inc.