Customer Communications Management for Government

Your constituents’ demands are ever-changing, including how they prefer to interact. Give them the experience they want with a customer communications management solution that streamlines critical communications processes across your entire agency, minimizes compliance risks and reduces operating costs along the way.

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Cincom Eloquence®: Helping State Governments Deliver a Better Constituent Experience

Easy to Use

Cincom’s customer-centric culture builds trust and makes doing business easy.

Easy to Integrate

Cincom Eloquence is tailored for departments, but comprehensive for the enterprise.

Control Costs

Cincom Eloquence delivers a lower total cost of acquisition and ownership.

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Deliver a Better Constituent Experience to Government

Solutions for the Entire Organization

Cincom Eloquence was built with your constituent-facing resources in mind. Either embedded within your core applications or integrated through a standard Internet browser, Cincom Eloquence makes it easy to build communications that can be delivered to your customers quickly via print, e-mail, fax or over the Web. In other words, it allows you to get information to your constituents in the ways they prefer to receive it, and quickly.

Cincom Eloquence combines data from your case management applications and databases with a powerful rules engine to generate error-free, point-of contact communications. And, by allowing personnel to generate communications (e.g., authorizations and notices) from anywhere across the agency or remotely (via a familiar web browser and secure network access), you now have the tools to improve communications for the benefit of children.

Cincom Eloquence can help you eliminate errors associated with manually re-keying data by pre-populating communication workflows with data directly from existing core applications and databases. Dynamic table support means you can easily insert tables that can be dynamically resized with the inclusion and exclusion of elements and calculations to make communications more readable. And, comprehensive review means you’re assured of delivering the right information to the right constituent every time.

Cincom Eloquence provides the tools you need to streamline correspondence processes and deliver a highly personalized constituent experience. By helping agency representatives quickly and easily assemble, design, generate and deliver personalized correspondence “on the fly” while simultaneously interacting with constituents over the phone, Cincom Eloquence allows your agency to process inquiries faster and with fewer errors.

Cincom Eloquence helps simplify your IT infrastructure through a single, comprehensive solution for batch automation and interactive communication generation. Architected using open standards and a “compiled-XML” core, Cincom Eloquence ensures that your communication applications are deployed on field-proven platforms that are found in most enterprise infrastructures.