Cincom CPQ Omnichannel Sales

Unified Selling Across Every Channel

Deliver a Seamless Experience, No Matter Where Customers Engage

Eliminate silos and keep your messaging, pricing, and workflows aligned from the first interaction to the final quote with Cincom CPQ.

Key Benefits of Omnichannel Sales Enablement

Consistent Customer Experience

Provide the same accurate pricing, product configurations, and branding across every sales touchpoint.

Channel-Aware Workflows

Tailor processes to channel-specific needs—while maintaining centralized control over approvals and rules.

Real-Time Data Sync

Instantly reflects product updates, pricing changes, or promotional campaigns across all channels.

Reduced Channel Conflict

Establish transparent pricing and margin controls to ensure alignment between direct and indirect sales teams.

Accelerated Deal Velocity

Let reps, resellers, and e-commerce customers self-serve with confidence—without waiting on backend updates.

Designed to Meet Buyers Wherever They Are

Cincom CPQ’s omnichannel capabilities help you support every selling model—without duplicating effort. Whether customers come through your ecommerce portal, call center, or partner network, they’ll experience the same precision and professionalism.

Unified Product Catalog

Deliver one source of truth for SKUs, pricing, and configurations—accessible to all users.

Role-Based Access

Customize visibility and permissions based on channel, geography, or user type.

Mobile & Portal-Friendly

Give partners and field reps instant access on any device with responsive, intuitive interfaces.

Self-Service Ready

Enable digital buyers to configure, price, and quote on their own—with guardrails to ensure accuracy.

A Win for Every Team, One Omnichannel Platform

Sales Reps

Access consistent tools and data wherever they sell—online or in the field.

Partners & Resellers

Access consistent tools and data wherever they sell—online or in the field.

IT & Ops

Maintain a single system without building or managing duplicate tools.

Marketing

Ensure messaging and promotions stay consistent across all touchpoints.

Executives

Gain holistic visibility into pipeline, performance, and customer behavior.

Why Do Patchwork Systems Fall Short?

Cincom CPQ’s unified omnichannel approach reduces friction and eliminates the need for multiple quoting engines, spreadsheets, or point solutions.

Fragmented Tools	Cincom CPQ Omnichannel
Different systems per channel	Single platform, all channels
Manual data entry & errors	Synced updates in real-time
Hard to enforce rules & pricing	Centralized governance
Poor user experience	Seamless, guided journeys for all users

Customer Success Is the Standard

As new technologies come out, we want to make sure that we are able to take advantage of them if we choose to do so. And I think Cincom is also right in line with that—as new things emerge, they are very quick to respond and make sure it is on their radar to be integrated in so that their customers can take advantage of it if they want to. I think we’re aligned in the same way.

Kathy Biwer, Director of Business
Applications Services, MTL Insurance

Cincom’s solution is structured in a way that allows us to maintain control and modify our own business rules.

Peter Gingerich, CFO,
Aluminum Trailor Company

Cincom’s solution has taken a lot of the ‘noise’ out of the business because the amount of time we used to have to build into the process to resolve incorrect BOMs is no longer needed.

Keith Day, Group Engineering Director,
Dennis Eagle

We have received all of the support that was needed throughout this entire project. Cincom wanted our IT infrastructure upgrade to be as successful as we did. We definitely recommend Cincom to others.

Sara Inghamstraw, Director of Sales Operations and Customer Service,
Helmer Scientific

Cincom’s solution has put us in a strategically well-placed position.

Configuration Manager, E-ONE

Selling Made Seamless, Anywhere

Your buyers expect fast, personalized, and consistent experiences—no matter where they engage. Cincom CPQ’s omnichannel capabilities make sure your team is ready to deliver.