CCM for Health Insurance

Modernize Health Payers Communication: Faster. Smarter. Compliant.

Deliver timely, personalized communications across all touchpoints with Cincom Eloquence, ensuring HIPAA/CMS compliance and driving revenue through seamless omnichannel member experiences.

Elevate Your Member Experience

Cincom Eloquence simplifies your communication workflows, enhancing member engagement.

Proactive Communication

Healthpayer insurers are transitioning from reactive responses to proactive, real-time updates, anticipating member needs across multiple channels.

Integration

Multi-channel integration ensures members receive consistent, timely information across their preferred digital and print platforms.

Personalization

Tech-driven platform enables insurers to deliver highly personalized, data-driven healthcare communications tailored to each member’s journey.

Cincom is Engineered to Overcome Common Healthcare Communication Challenges

Simplifying HIPAA and CMA compliance.

Improving member experiences through unified communication.

Ensuring timely updates to avoid compliance issues.

Streamlining the management of communication materials.

Maintaining consistent messaging across channels.

Reducing operational costs via automation.

How Does Cincom Eloquence Cater to Healthcare Insurers?

Facilitates Easy Integration 

Our Service-Oriented Architecture [SOA] ensures seamless integration with your existing healthcare management infrastructure, simplifying deployment across the enterprise network.

Supports Open Standards

With Straight-thru-Processing[STP], our CCM solution empowers you to synchronize paper and electronic presentations, enabling real-time processing and self-service applications for members. 

Real-Time Document Generation

Automate real-time, interactive insurance document creation that speeds time-to-market, allowing you to respond to your members swiftly as per their requirements.

Easy-to-Use for All

Cincom Eloquence empowers your customer-facing teams with tools to improve and accelerate communication and service delivery – with minimal IT support.  

Embedded Rules Logic for Error-Free Content

Leverage embedded rules logic and real-time data integration to ensure all healthcare communications are error-free and compliant with HIPAA and CMS requirements.

Single Source Solution

With Cincom Eloquence, you can manage batch and interactive document generation on a single platform, reducing operational costs and increasing efficiency.

Avoid Costly Mistakes with Five Critical Insights Insurers Often Overlook

Don’t let short-term thinking cost you. Discover essential insights and make informed decisions for long-term success.

Molina Healthcare achieved a 20 times increase in document generation annually since the installation of Cincom Eloquence

“Cincom Eloquence has allowed us to create complex document templates that could not have been done before, and it’s allowed us to handle our growing communication volumes with ease.”
— Yogesh Patil, Technical Lead for Molina Healthcare Inc.

Drive Revenue Impact with Cincom Eloquence and transform the way you communicate.

Frequently Asked Questions About Cincom Eloquence For Health Insurance

1. How does Cincom Eloquence help health insurers deliver proactive member communication?

Eloquence enables insurers to send real-time, personalized updates, such as claims status, preventive care reminders, and benefits notifications, helping members stay informed and engaged before they need to call or visit.

2. How does the solution ensure HIPAA and CMS compliance?

Eloquence uses embedded rules, logic, and secure data handling to automatically produce error-free, compliant communications. All documents and messages are audit-ready, reducing the risk of regulatory violations.

3. Can Cincom Eloquence integrate with existing healthcare systems?

Yes. Its Service-Oriented Architecture (SOA) allows seamless integration with electronic health records (EHRs), health plan administration systems, and other healthcare infrastructure, enabling real-time updates and unified member communication.

4. How does the platform improve operational efficiency for health insurers?

By automating document generation, centralizing content management, and standardizing messaging across channels, Eloquence reduces manual work, speeds up communication delivery, and lowers administrative costs.

5. What direct benefits do members experience using Cincom Eloquence?

Members receive timely, personalized communications across their preferred channels—digital or print—improving their understanding of coverage, streamlining interactions, and increasing satisfaction with their health plan.