Access to and use of this website of Cincom Systems, Inc. (“Cincom”) is provided subject to these terms and conditions. PLEASE READ THESE TERMS CAREFULLY AS USE OF THIS SITE CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS.
Use of Website Information
The services, information, software, documentation, data, artwork, text, video, audio, pictures and other materials (collectively, “Materials“) contained on the website are owned by Cincom and its suppliers and are protected by copyright laws and international treaties. Any such Materials contained in the website may be the subject of other intellectual property rights of Cincom and its suppliers that are reserved by Cincom and its suppliers and are not licensed hereunder.
Except as otherwise specifically provided, you may only access and use the Materials for informational, educational or other non-commercial purposes. You may not modify or use the Materials for any other purpose without the express written consent of Cincom. Except as provided below or as specifically permitted in other sections of the website, you may not reproduce, republish, post, transmit or distribute any Materials on the website.
You may print Materials on the website for your own informational, educational and other non-commercial purposes only, and you must include all copyright and proprietary notices originally included with the Materials in all copies.
Any computer software downloadable or otherwise available from the Cincom website is licensed subject to the terms of the applicable license agreement. Except as expressly permitted in the applicable license agreement, you may not reproduce, record, publish, publicly exhibit or distribute any software made available on the Cincom website without Cincom’s express written consent. Cincom and its suppliers retain title to any such software downloaded from the Cincom website and you are only granted a non-exclusive license to use such software in accordance with the applicable license agreement. Cincom and its suppliers reserve all other intellectual property rights in and relating to the software.
This document is provided for informational purposes only and the information herein is subject to change without notice. Please report any errors herein to Cincom. THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER MATERIALS CONTAINED ON THIS WEBSITE MAY BE OUT OF DATE OR INCLUDE OMISSIONS, INACCURACIES OR OTHER ERRORS, AND CINCOM MAKES NO COMMITMENT TO UPDATE THE MATERIALS AT THIS SITE. EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND CINCOM, ALL INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER MATERIALS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. CINCOM HEREBY DISCLAIMS ALL WARRANTIES WITH RESPECT TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER MATERIALS, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABLILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Limitation of Liability
IN NO EVENT SHALL CINCOM NOR ANY OF ITS LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR, CINCOM SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE OR LOSS OF USE ARISING OUT OF OR RELATED TO ANY CINCOM WEBSITE OR THE INFORMATION CONTAINED IN IT OR ANY OTHER HYPERLINKED WEBSITE, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Links to Third-Party Sites
This website may contain hyperlinks to websites controlled by parties other than Cincom. Cincom is not responsible for and does not endorse or accept any responsibility over the contents or use of these websites.
U.S. Government Restricted Rights
Any software that is downloaded from this website for or on behalf of the United States of America, its agencies and/or instrumentalities (“U.S. Government”) is provided with Restricted Rights. Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights clause at 48 C.F.R. 52.227-19, or any successor provision, as applicable. The Contractor/Manufacturer is Cincom Systems, Inc., 55 Merchant Street, Cincinnati, Ohio 45246.
This website is administered by Cincom from its offices in Cincinnati, Ohio. Cincom makes no representation that materials at this website are appropriate or available for use outside the United States, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials at this website or any copy or adaptation in violation of any applicable laws or regulations including without limitation U.S. export laws and regulations. If you choose to access this website from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws. These terms will be governed by and construed in accordance with the laws of the State of Ohio without giving effect to any principles of conflicts of laws.
Trademarks, Registered Trademarks and Service Marks of Cincom Systems, Inc.:
A list of Cincom’s trademarks appears below. Cincom prohibits the use of the Cincom logo as a link to any other website unless the establishment of such a link is approved by Cincom Systems, Inc.
CINCOM Quadrant Logo
Enterprise Analyst Series Logo
iD Solutions Logo
Cincom Smalltalk Logo
The Online Support Connection™
- Advanced Tools™
- BUSINESS CONTROL SYSTEMS™
- Cincom Acquire®
- Cincom Business Intelligence Solutions™
- Cincom CPQ™
- Cincom CinAPPS℠
- Cincom’s Demand Administrator™
- Cincom’s Demand Manager™
- Cincom eBusiness Solutions℠
- Cincom Eloquence®
- Cincom Encompass®
- CINCOM FASTPATH®
- Cincom Guru™
- Cincom IGR®
- Cincom Intelligent Guided Registration®
- Cincom Knowledge Builder™
- Cincom Knowledge Master®
- Cincom KnowledgeMaster®
- Cincom Marketplace™
- Cincom MiGuide®
- Cincom Migration Solutions™
- Cincom OEM LifeCycle Navigator™
- Cincom OnDemand™
- Cincom Revenue360™
- Cincom Sales and Product Configurator®
- Cincom Smalltalk™
- Cincom Solution Configurator™
- Cincom SupportWeb®
- CINCOM SYSTEMS®
- Cincom TIGER®
- Cincom Xtreme™
- C:M SQL DataServer™
- C:M TurboUser™
- COM Connect™
- Configure It Out ®
- CONTROL:Acquire SalesConfigurator™
- CONTROL:Administrator Toolkit™
- CONTROL:Planner Toolkit™
- EAGLE ADVANTAGE℠
- EAS CUSTOMIZER™
- EAS Inventory Analyst™
- Efficient Communication, Personal Touch™
- Enterprise Analyst Series™
- ENTERPRISE MANAGEMENT & GUIDANCE SYSTEM™
- EVENT ENABLED ENVIRONMENT™
- EXPERIENCE CENTER™
- EXPERT SYSTEM FOUNDATION™
- iC Configurator™
- iC Configurator SDK™
- iC e-Channel™
- iC eXtended Enterprise™
- iC iConnect Mobile™
- iC Sales™
- iD CinDoc™
- iD CinDoc Web™
- iD Consulting™
- iD Correspondence™
- iD Environment™
- iD Report™
- iD Solutions™
- iD Text™
- iD PrintManager™
- iD Web Document Services®
- intelligent Document Solutions™
- Intelligent Guided Registration ™
- PC CONTACT®
- SERIES 80™
- Simplification Through Innovation®
- Software To Simplify Our Complex World®
- SUPRA® Server
- TF Profile™
- THE CASE ENVIRONMENT™
- The Smart Choice®
- The World’s Most Experienced Software Company®
- TimeToMarket @ Internet Speed™
- TOTAL INFORMATION SYSTEM™
- TOTAL XML™
- Totally Integrated Enterprise℠
- ULTRA Interactive Data Base System™
- ULTRA Relational Data Base System™
- Visual Smalltalk®
- We Create Efficiency®
- Your Unfair Advantage℠
The LinkedIn logo is a registered trademark of LinkedIn Corporation.
ActionWorkflow is a registered trademark of Action Technologies, Inc.
ActiveX, BackOffice, Front Page, MS, Microsoft, Microsoft Dynamics, NetShow, Outlook, SQL Server, Visual Basic, Visual C++, Windows and Windows NT are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
AIX, AS/400, CICS, DB2, IBM, IMS, Informix, MVS, MVS/ESA, OS/2, OS/390, RS/6000, z/OS, VSE/ESA and S/390 are either trademarks or registered trademark of International Business Machines Corporation.
Cognos is a registered trademark of Cognos, Inc.
Alpha, Digital, Digital Equipment Corporation, DEC, HP, HP-UX, OpenVMS, VAX and VM are trademarks or registered trademarks of Hewlett-Packard Company.
Forte, Java, JDBC, Solaris, SPARC and Sun are trademarks or registered trademarks of Sun Microsystems, Inc.
Intel is a registered trademark of Intel Corporation.
Linux is a registered trademark of Linus Torvalds.
Red Hat is a registered trademark of Red Hat, Inc.
NCR is a registered trademark of NCR Corporation.
Oracle is a registered trademark of Oracle Corporation.
Pilgrim Software, SmartSolve and Q&MIS are registered trademarks of Pilgrim Software.
Priority is a trademark of Priority Software Ltd.
SAP is a registered trademark of SAP AG.
UNIX is a registered trademark of The Open Group.
UnixWare is a registered trademark of Santa Cruz Operations, Inc.
VisiBroker is a trademark of Borland Software Corporation.
DOM is a trademark of the World Wide Consortium (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, or Keio University).
All other company or product names mentioned are used for identification purposes only and may be trademarks of their respective owners.
For more information about Cincom trademarks, contact Cincom’s Legal Department at (513) 612-2331.
What kind of information does Cincom collect?
We typically collect two kinds of information about you: (a) information that you provide that personally identifies you; and (b) information that does not personally identify you that we automatically collect when you visit our website or that you provide us.
(1) Personal Information: As a general policy, we do not automatically collect your Personal Information when you visit our website. In certain circumstances, we may request, collect, or otherwise provide you an opportunity to submit your Personal Information in connection with certain activities on our website, including but not limited to:
- Participation in a survey or questionnaire
- Registration Screens and online forms
- Delivery and address information from Cincom carriers and/or other third parties – this information is used to update our records and make future communication easier
- The articles you select to read are captured and entered into a personal interest profile.
Our definition of “Personal Information” means personally identifiable information and includes any information that may be used to specifically identify or contact you, such as your name, address (mailing or email), phone number, etc. and includes Sensitive Information. We do not knowingly collect Sensitive Information (personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual) when we request Personal Information. Whether or not you provide this Personal Information is your choice; however, in many instances this type of information is required to participate in the particular activity, realize a benefit we may offer, or gain access to certain content on our Website.
(2) Non-Personal Information: Non-personal information is any information that does not personally identify you. Non-personal information can include certain Personal Information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your Personal Information. We also automatically collect certain non-personal information from you when you access our website. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third party website from which your visit originated, the operating system you are using (e.g., Vista, Windows XP, Mac OS, etc.), the domain name of your Internet service provider (e.g., America Online, NetZero, etc.), the search terms you use on our website, the specific web pages you visit, and the duration of your visits.
What does Cincom do with the Personal Information you provide?
We use the Personal Information you submit to us to:
- Respond to your requests
- Personalize some of the web content and promotions based on your personal-interest profile so that our website becomes increasingly relevant to your needs
- Provide input on your particular needs to our marketing and sales organizations to make current marketing and sales initiatives increasingly relevant to your needs
- Communicate product or services information that might be useful or urgent in nature, including product performance issues or fixes
- Communicate significant website changes or web content information
- Provide future service and support
We use non-personal information in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others, but remember that aggregate information is anonymous information that does not personally identify you.
What about “cookies” and web beacons?
We automatically receive and store certain types of non-personal information whenever you interact with us. For example, like many websites, we use “cookies” and “web beacons” (also called “clear gifs” or “pixel tags”) to obtain certain types of information when your web browser accesses our website. “Cookies” are small files that we transfer to your computer’s hard drive or your Web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you, such as recognizing you as a frequent user of our website. “Web beacons” are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of users, when an email has been opened, and to provide other information.
Examples of the information we collect and analyze in this manner include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; your behavior on our Website, including the URL you come from and go to next (whether this URL is on our site or not); and cookie number.
What are Cincom’s security measures?
Cincom takes steps we consider reasonable to protect Personal Information collected via this website from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Cincom has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Keep in mind, however, that despite such reasonable safeguards, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. . In the unfortunate event that your Personal Information is compromised, we may notify you by e-mail (at our sole and absolute discretion except where required by law) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
Under what circumstances does Cincom share information?
Cincom does not sell, trade or rent your Personal Information to others. Unless we have your permission or are required by law, we will only share the Personal Information you provide online with other Cincom entities and/or business partners who are acting on our behalf to complete the activities described above. You will be given the opportunity to opt out: (i) if we decide to share your information with a third party (unless that third party is acting as an agent to perform tasks on behalf of us and under our instructions); or (ii) if it is to be used for a purpose that is incompatible with the purposes for which it was originally collected or subsequently authorized by you. We do not share Sensitive Information with anyone under any circumstances.
U.S. – EU Safe Harbor Privacy Statement
For Personal Information of employees, consumers, healthcare professionals, medical research subjects and investigators, customers, investors, and government officials that Cincom receives from the European Economic Area, Cincom has committed to handling such Personal Information in accordance with the Safe Harbor Principles (the “Principles”). For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce’s website at https://www.export.gov/safeharbor.
This Safe Harbor Privacy Statement sets forth the following Safe Harbor Principles that Cincom follows with respect to Personal Information transferred between the European Economic Area (which includes the member states of the European Union) and the United States.
Notice. When Cincom collects and uses Personal Information, it will inform the individuals to whom the information pertains about the purposes of such collection and usage, how to contact Cincom with any inquiries or complaints, the types of third parties to which Cincom discloses such information, and the choices and means Cincom offers individuals for limiting its use and disclosure. This notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to Cincom or as soon thereafter as is practicable, but in any event before Cincom uses such information for a purpose other than that for which it was originally collected or processed by the transferring organization or discloses it for the first time to a third party.
Choice. Cincom will offer individuals the opportunity to choose (opt out) whether their Personal Information is (a) to be disclosed to a third party or (b) to be used for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized by the individual. Individuals will be provided with clear and conspicuous, readily available, and affordable mechanisms to choose. For Sensitive Information, individuals will be given affirmative or explicit (opt in) choice if the information is to be disclosed to a third party or used for a purpose other than those for which it was originally collected or subsequently authorized by the individual through the exercise of opt in choice.
Onward Transfer. To disclose Personal Information to a third party, Cincom will apply the Notice and Choice Principles. Where Cincom wishes to transfer information to a third party that is acting as an agent, it will first either ascertain that the third party subscribes to the Principles or is subject to the European Commission’s Directive on Data Protection or another adequacy finding, or enter into a written agreement with such third party requiring that the third party provide at least the same level of privacy protection as is required by the relevant Principles. If Cincom complies with these requirements, it will not be held responsible (unless Cincom agrees otherwise) when a third party to which it transfers such information processes it in a way contrary to any restrictions or representations, unless Cincom knew or should have known the third party would process it in such a contrary way and Cincom has not taken reasonable steps to prevent or stop such processing.
Security. Cincom will take reasonable precautions to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Data Integrity. Cincom will process Personal Information in a way that is compatible with the purposes for which it has been collected or subsequently authorized by the individual. To the extent necessary for those purposes, Cincom will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current.
Access. Individuals can access Personal Information about them that Cincom holds and will be able to correct, amend, or delete that information where it is inaccurate, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.
Enforcement. Cincom uses a self-assessment approach to assure compliance with this Privacy Statement and regularly reviews its compliance with the Principles. Any employee that Cincom determines is in violation of this Policy will be subject to disciplinary action including termination of employment or other form of association with Cincom.
Dispute Resolution. We encourage interested persons to raise any questions or concerns regarding the use or disclosure of Personal Information by contacting the Chief Privacy Officer of Cincom, at the address given below. We request that any question or concern about Personal Information be submitted in a writing providing the details of the issue in order for the Chief Privacy Officer effectively to evaluate the issue. The Chief Privacy Officer will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Policy. For complaints that cannot be resolved between Cincom and the complainant, Cincom elects to participate in the dispute resolution procedures of JAMS. For more information, see https://www.jamsadr.com/eu-us-privacy-shield.
Links to Websites Outside Cincom
You can also reach us by U.S. mail:
Cincom Systems, Inc.
55 Merchant Street
Cincinnati, Ohio 45246
Attn: Privacy Officer
This Policy may be amended from time to time, consistent with the requirements of the Principles. The effective date of the Policy may be found on the first page of the Policy.
If you submitted Personal Information to us prior to the above effective date, and desire to opt out of having that previously submitted Personal Information from being treated under the new policy, please contact us at the above address.
Agent means any person or third party that collects or uses Personal Information under the instructions of, and solely for, Cincom or to whom Cincom discloses Personal Information for use on Cincom’s behalf.
Personal Information means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to physical, physiological, mental, economic, cultural or social identity.
Sensitive Information is defined as Personal Information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual.
Privacy Officer means the individual responsible for internal audit of processes and procedures to safeguard Personal Information and for ensuring that transfers are consistent with applicable law.
Cincom Legal Notice
The information on this website is protected by copyright: ©1995-2017 Cincom Systems, Inc., All Rights Reserved.
Except as specifically permitted herein, no portion of the information on this website may be reproduced in any form or by any means without the prior written permission from Cincom.
Cincom Anti-Spam Policy
What is spam?
Spam is unsolicited e-mail, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals or newsgroups. In short, spam is “junk e-mail.”
As defined by H.R. 3113 and reported by the Subcommittee on Telecommunications, Trade and Consumer Protection, unsolicited e-mail refers to any electronic message that:
- advertises a product or service for profit,
- is sent for other commercial purposes,
- is sent to a recipient with whom the initiator does not have an existing business relationship or
- invites the recipient to view content on an internet website that is operated for a commercial purpose.
Cincom recognizes an e-mail as “spam” if:
- the recipient is unable to easily unsubscribe from the e-mail list,
- the transmission contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing or
- in the opinion of the recipient, the transmission and reception of the message appears to give a disproportionate benefit to the sender.
What is opt-in vs. opt-out e-mail?
Opt-in e-mail is a web marketing term for promotional e-mail that recipients have previously requested by signing up via a website or special ad banner. Typically, web users are invited to sign up for promotional information about one or more product or service categories. Those who sign up have thus “opted in.”
Opt-out e-mail is a web marketing term for promotional e-mail that recipients have not previously requested by signing up. However, for Cincom e-mail distributions, the contact’s e-mail address must have been provided to Cincom Systems, Inc. by that individual via a Cincom website, conference or trade show. Individuals who have willingly given Cincom their contact information via these methods are automatically added to e-mail distribution lists that benefit that individual. Although the individual is added to the e-mail distribution list on the concept of opt-out, the individual is ALWAYS given the opportunity to easily unsubscribe—without being hassled.
What is Cincom doing to become “anti-spam?
Cincom hopes that individuals find its e-mail communications informative and helpful. However, Cincom respects the recipient’s wishes for either receiving or not receiving e-mail communications from us. Therefore, Cincom has adopted the following as procedures for all of its e-mail distribution communications:
- Valid addressing – The e-mail communication will be sent to a single recipient with the intention of it being received by only one individual. The sender address will be a valid Cincom e-mail address that is monitored by a Cincom employee. Therefore the sender address can also be sent e-mail.
- Valid headers/subjects– The e-mail communication will always have a header or subject that is appropriate and true to the content provided in the communication. The header or subject will not be used inappropriately or give a disproportionate benefit to the sender.
- Valid contact information – Any contact information in the e-mail communication will be real and relevant to Cincom Systems, Inc.
- Relevant and beneficial information for the recipient – Cincom attempts to provide honest information about our company, solutions, products, services or other information that we feel will be in some way relevant and beneficial to the recipient.