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Terms & Policies

Cincom Terms of Use

Access to and use of this website of Cincom Systems, Inc. (“Cincom”) is provided subject to these terms and conditions. PLEASE READ THESE TERMS CAREFULLY AS USE OF THIS SITE CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS.

Use of Website Information

The services, information, software, documentation, data, artwork, text, video, audio, pictures and other materials (collectively, “Materials“) contained on the website are owned by Cincom and its suppliers and are protected by copyright laws and international treaties. Any such Materials contained in the website may be the subject of other intellectual property rights of Cincom and its suppliers that are reserved by Cincom and its suppliers and are not licensed hereunder.

Except as otherwise specifically provided, you may only access and use the Materials for informational, educational or other non-commercial purposes. You may not modify or use the Materials for any other purpose without the express written consent of Cincom. Except as provided below or as specifically permitted in other sections of the website, you may not reproduce, republish, post, transmit or distribute any Materials on the website.

You may print Materials on the website for your own informational, educational and other non-commercial purposes only, and you must include all copyright and proprietary notices originally included with the Materials in all copies.

Computer Software

Any computer software downloadable or otherwise available from the Cincom website is licensed subject to the terms of the applicable license agreement. Except as expressly permitted in the applicable license agreement, you may not reproduce, record, publish, publicly exhibit or distribute any software made available on the Cincom website without Cincom’s express written consent. Cincom and its suppliers retain title to any such software downloaded from the Cincom website and you are only granted a non-exclusive license to use such software in accordance with the applicable license agreement. Cincom and its suppliers reserve all other intellectual property rights in and relating to the software.



Limitation of Liability


Links to Third-Party Sites

This website may contain hyperlinks to websites controlled by parties other than Cincom. Cincom is not responsible for and does not endorse or accept any responsibility over the contents or use of these websites.

U.S. Government Restricted Rights

Any software that is downloaded from this website for or on behalf of the United States of America, its agencies and/or instrumentalities (“U.S. Government”) is provided with Restricted Rights. Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights clause at 48 C.F.R. 52.227-19, or any successor provision, as applicable. The Contractor/Manufacturer is Cincom Systems, Inc., 55 Merchant Street, Cincinnati, Ohio 45246.

Applicable Law

This website is administered by Cincom from its offices in Cincinnati, Ohio. Cincom makes no representation that materials at this website are appropriate or available for use outside the United States, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials at this website or any copy or adaptation in violation of any applicable laws or regulations including without limitation U.S. export laws and regulations. If you choose to access this website from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws. These terms will be governed by and construed in accordance with the laws of the State of Ohio without giving effect to any principles of conflicts of laws.

Trademarks, Registered Trademarks and Service Marks of Cincom Systems, Inc.:

A list of Cincom’s trademarks appears below. Cincom prohibits the use of the Cincom logo as a link to any other website unless the establishment of such a link is approved by Cincom Systems, Inc.

Cincom Logos

AD/Advantage Logo Cincom AD Advantage logo

CINCOM Quadrant Logo Cincom Quadarant logo - white Cincom Quadrant logo - black

Enterprise Analyst Series Logo Expert Analyst Series logo

iD Solutions Logo Cincom ID Solutions logo

Cincom Smalltalk Logo Smalltalk

The Online Support Connection™

Synchrony™ Cincom Synchrony logo

Cincom Trademarks

  • AACE℠
  • AD/Advantage®
  • Advanced Tools™
  • ChannelStream™
  • CinAPPS™
  • CincomBI™
  • CincomBIS™
  • Cincom Business Intelligence Solutions™
  • Cincom CPQ™
  • Cincom CinAPPS℠
  • Cincom’s Demand Administrator™
  • Cincom’s Demand Manager™
  • Cincom eBusiness Solutions℠
  • Cincom Eloquence®
  • Cincom FASTPATH®
  • Cincom FASTPATH Enable℠
  • Cincom Guru™
  • Cincom Knowledge Builder™
  • Cincom Knowledge Master®
  • Cincom KnowledgeMaster®
  • Cincom Marketplace™
  • Cincom Migration Solutions™
  • Cincom OEM LifeCycle Navigator™
  • Cincom OnDemand™
  • Cincom Revenue360™
  • Cincom Smalltalk™
  • Cincom Solution Configurator™
  • Cincom SupportWeb®
  • Cincom TIGER®
  • Cincom Xtreme™
  • Cinergize2008℠
  • CMS™
  • C:M™
  • C:M SQL DataServer™
  • C:M TurboUser™
  • COM Connect™
  • CONTROL:2001™
  • CONTROL:2002™
  • CONTROL:2003™
  • CONTROL:2004™
  • CONTROL:2005™
  • CONTROL:2007™
  • CONTROL:2010™
  • CONTROL:Acquire SalesConfigurator™
  • CONTROL:Administrator Toolkit™
  • CONTROL:Finance™
  • CONTROL:Financial™
  • CONTROL:Link™
  • CONTROL:Manufacturing™
  • CONTROL:Open™
  • CONTROL:Planner Toolkit™
  • CONTROL:PowerUser™
  • CPQSync™
  • CPQSync Self-Serve™
  • e-catalyst℠
  • EAS Inventory Analyst™
  • EDI:Link™
  • Efficient Communication, Personal Touch™
  • Enterprise Analyst Series™
  • ENVIRON/1®
  • Experience Partnering. Made Simpler.™
  • gOOi™
  • iC Configurator™
  • iC Configurator SDK™
  • iC e-Channel™
  • iC eXtended Enterprise™
  • iC iConnect Mobile™
  • iC Sales™
  • iD CinDoc™
  • iD CinDoc Web™
  • iD Consulting™
  • iD Correspondence™
  • iD Environment™
  • iD Report™
  • iD Solutions™
  • iD Text™
  • iD PrintManager™
  • iD Web Document Services®
  • IGR™
  • intelligent Document Solutions™
  • Intelligent Guided Registration ™
  • Methodworks®
  • ObjectStudio®
  • ParcPlace™
  • Q/RW™
  • SERIES 80™
  • Simplification Through Innovation®
  • SITE:Link™
  • Software To Simplify Our Complex World®
  • SUPRA®
  • SUPRA® Server
  • Synchrony™
  • T-ASK™
  • TeamSync™
  • TF Profile™
  • The Smart Choice®
  • The World’s Most Experienced Software Company®
  • TimeToMarket @ Internet Speed™
  • 32-GUI™
  • TIS/XA™
  • TOTAL®
  • Totally Integrated Enterprise℠
  • TranXform℠
  • ULTRA Interactive Data Base System™
  • ULTRA Relational Data Base System™
  • vignYeti™
  • Visual Smalltalk®
  • VisualWorks®
  • XREF™
  • Your Unfair Advantage℠

The LinkedIn logo is a registered trademark of LinkedIn Corporation.

ActionWorkflow is a registered trademark of Action Technologies, Inc.

ActiveX, BackOffice, Front Page, MS, Microsoft, Microsoft Dynamics, NetShow, Outlook, SQL Server, Visual Basic, Visual C++, Windows and Windows NT are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

AIX, AS/400, CICS, DB2, IBM, IMS, Informix, MVS, MVS/ESA, OS/2, OS/390, RS/6000, z/OS, VSE/ESA and S/390 are either trademarks or registered trademark of International Business Machines Corporation.

Cognos is a registered trademark of Cognos, Inc.

Alpha, Digital, Digital Equipment Corporation, DEC, HP, HP-UX, OpenVMS, VAX and VM are trademarks or registered trademarks of Hewlett-Packard Company.

Forte, Java, JDBC, Solaris, SPARC and Sun are trademarks or registered trademarks of Sun Microsystems, Inc.

Intel is a registered trademark of Intel Corporation.

Linux is a registered trademark of Linus Torvalds.

Red Hat is a registered trademark of Red Hat, Inc.

NCR is a registered trademark of NCR Corporation.

Oracle is a registered trademark of Oracle Corporation.

Pilgrim Software, SmartSolve and Q&MIS are registered trademarks of Pilgrim Software.

Priority is a trademark of Priority Software Ltd.

SAP is a registered trademark of SAP AG.

UNIX is a registered trademark of The Open Group.

UnixWare is a registered trademark of Santa Cruz Operations, Inc.

VisiBroker is a trademark of Borland Software Corporation.

DOM is a trademark of the World Wide Consortium (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, or Keio University).

All other company or product names mentioned are used for identification purposes only and may be trademarks of their respective owners.

For more information about Cincom trademarks, contact Cincom’s Legal Department at (513) 612-2331.

Cincom Privacy Policy

(Effective May 25, 2018)

Cincom Systems, Inc., its subsidiaries and affiliates (collectively, “Cincom”, “we”, “us” or “our”) appreciates your interest in our products and services, and we are aware that you are concerned as to how the information you provide to us is used and shared with others. This Privacy Policy explains the policies and practices we follow to protect the personal information that we collect about you through the use of our website.

Our Privacy Policy consists of both this website’s Privacy Policy, and where applicable, the GDPR Privacy Notice and Cincom’s Privacy Shield Policy. If you are a resident of a country located in the European Union, or the European Economic Area including Switzerland and the United Kingdom, please refer to our GDPR Privacy Notice below for more information about your rights and our obligations, which applies to Personal Information on EU residents collected by us. If we transfer personal information concerning EU residents between the European Economic Area (EEA) and the United States, the Privacy Shield Policy applies. (See the Privacy Shield Policy below for information on transfers of information from the EEA.)

Cincom adheres to the EU-U.S. Privacy Shield Framework concerning the transfer of personal data from the European Union (“EU”) to the United States. Accordingly, we follow the Privacy Shield Principles published by the U.S. Department of Commerce (the “Principles”) with respect to all such data. The Principles can be found at Privacy Shield Principles. If there is any conflict between this Privacy Policy and the Principles with respect to such a transfer, the Principles will govern.

We have established a comprehensive privacy program, including a global privacy office and a Chief Privacy Officer, designed to help us respect and protect your data privacy rights. It describes the types of information we gather, how we use it and the notice and choice affected individuals have regarding our use of and their ability to correct that information.

What kind of information does Cincom collect?

We typically collect two kinds of information about you: (a) information you provide that personally identifies you and (b) information that does not personally identify you that we automatically collect when you visit our website or that you provide to us.

  1. Personal Information: As a general policy, we do not automatically collect your Personal Information when you visit our website. Personal Information means information relating to an identified or identifiable natural person. Specifically, Personal Information consists of your name, postal address, email address, date of birth, driver’s license number, financial account information, or other similar information. We may request, collect, or otherwise provide an opportunity to submit your Personal Information in connection with certain activities on our website, including but not limited to:
    • Participation in a survey or questionnaire
    • Registration screens and online forms
    • Delivery and address information from Cincom carriers and/or other third parties. This information is used to update our records and make future communication easier
    • The articles you select to read are captured and entered into a personal interest profile.
    • Personal information submitted by you as part of a job application.

    We do not knowingly collect sensitive information (information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual) when we request Personal Information. The Equal Opportunity Employment Commission requires that we report on gender, race, veteran status and disability status of applicants seeking jobs with Cincom Systems in the United States. Whether or not you provide this Personal Information is your choice and will not affect the hiring process. If you provide us with sensitive information, we will safeguard it and treat it as we do other Personal Information.

  2. Non-Personal Information: Non-personal information is any information that does not personally identify you. Non-personal information can include certain Personal Information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your Personal Information. We also automatically collect certain non-personal information from you when you access our website. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third-party website from which your visit originated, the operating system you are using, the domain name of your Internet service provider the search terms you use on our website, the specific web pages you visit, and the duration of your visits.

What does Cincom do with the Personal Information you provide?

We use the Personal Information you submit to us to:

  • Respond to your requests
  • Personalize some of the web content and promotions based on your personal-interest profile so that our website becomes increasingly relevant to your needs
  • Provide input on your particular needs to our marketing and sales organizations to make current marketing and sales initiatives increasingly relevant to your needs
  • Communicate product or services information that might be useful or urgent in nature, including product performance issues or fixes
  • Communicate significant website changes or web content information
  • Provide future service and support

We use non-personal information in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others, but remember that aggregate information is anonymous information that does not personally identify you.

What about “cookies” and web beacons?

We automatically receive and store certain types of non-personal information whenever you interact with us. For example, like many websites, we use "cookies" and "web beacons" (also called “clear gifs” or “pixel tags”) to obtain certain types of information when your web browser accesses our website. "Cookies" are small files that we transfer to your computer's hard drive or your Web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you, such as recognizing you as a frequent user of our website. "Web beacons" are tiny graphics with a unique identifier, similar in function to cookies, and may be used to trace the online movements of users, track when an email has been opened and provide other information. For more detailed information about cookies, you may wish to visit

Examples of the information we collect and analyze in this manner include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; your behavior on our website, including the URL you come from and go to next (whether this URL is on our site or not); and cookie number.

Do you use preference-based advertising?

We do not currently share personal information that we collect for preference-based advertising purposes and we do not currently have any plans to do so through this site.

What are Cincom’s security measures?

Cincom takes steps we consider reasonable to protect Personal Information collected via this website from loss, misuse, unauthorized access, disclosure, alteration and destruction. Cincom has put into place appropriate physical, electronic and managerial procedures to safeguard and secure the Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Keep in mind, however, that despite such reasonable safeguards, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. In the unfortunate event that your Personal Information is compromised, we may notify you by sending an e-mail (at our sole and absolute discretion except where required by law) to the last e-mail address you have provided to us in the most expedient time reasonable under the circumstances. However, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system. Delays may also occur due to the legitimate needs of law enforcement should notification impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.

Under what circumstances does Cincom share information?

Cincom does not sell, trade or rent your Personal Information to others. Unless we have your permission or are required by law, we will only share the Personal Information you provide online with other Cincom entities and/or business partners who are acting on our behalf to complete the activities described above. You will be given the opportunity to opt out: (i) if we decide to share your information with a third party (unless that third party is acting as an agent to perform tasks on behalf of us and under our instructions), or (ii) if it is to be used for a purpose that is incompatible with the purposes for which it was originally collected or subsequently authorized by you. We do not share sensitive information with anyone under any circumstances.

Our business partners and subcontractors receiving Personal Information are required to maintain the confidentiality of any data we provide or that they access in providing their services to us, and to apply security protection measures that are consistent with our promises under this Privacy Policy. We will ensure that any third party to whom Personal Information may be disclosed agrees in writing to provide an adequate level of privacy protection, and to only share Personal Information with those in their organizations with a need to know . These companies are authorized to use your Personal Information only for the purposes that we originally instructed, or as authorized by you.

Email Communications: We may share your email contact information with our partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications from us by clicking the "unsubscribe" link included at the bottom of any marketing emails we send, or by emailing us as provided in the “Contact Us” section below. However, we reserve the right to send you transactional emails such as customer service communications in connection with the products you have purchased. For security reasons, we do not recommend that you send PII, such as passwords, social security numbers, or bank account information, to us by email.

Transfer of Assets: We do not sell or lease personal information or provide a list of our customers to third parties, except as described above. However, as we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Legal Necessity: Notwithstanding anything herein to the contrary, we reserve the right to disclose any information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights, property, or our site, or (d) in an emergency to protect the health and safety of our site's users or the general public.

Customer Community and Partner Portal Guidelines

By using the Cincom Community and Partner Portal, users agree to adhere to the Salesforce Community terms and conditions. Salesforce Community terms and conditions can be found here.

Links to Websites Outside Cincom

This Privacy Policy contains links to other websites that may be of interest to you. These links are provided as a courtesy of Cincom, and it is likely that the owners of these sites have their own privacy policies separate from those of Cincom. We suggest that you review these privacy policies before providing personal information. Cincom will have no responsibility or liability for any of these links.

Use of Google Analytics and Advertising Tools

Cincom uses features provided by Google and Linkedin and integrated services that enable collection of data for advertising purposes. Third-parties, such as Google, set cookies to serve ads based on visitors' visits to Cincom websites. Any data collected will be used in accordance with Cincom and Google privacy policies.

To Opt Out of Google Analytics Advertising Features

Visitors to Cincom websites can choose to opt-out of data collection by: visiting the “Google Analytics Opt-out Browser Add-on” page (, and following the instructions provided by Google; by installing a browser plug-in:; or by adjusting web browser settings.

Your Consent


Contact Information

Questions or comments regarding this Privacy Policy should be submitted to our Privacy Officer by e-mail as follows: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also reach us by U.S. mail:
Cincom Systems, Inc.
55 Merchant Street
Cincinnati, Ohio 45246
Attn: Privacy Officer

Changes to Privacy Policy

This policy may be amended from time to time, consistent with the requirements of the principles. The effective date of the policy may be found on the first page of the policy.

If you submitted Personal Information to us prior to the above effective date, and desire to opt out of having that previously submitted Personal Information from being treated under the new policy, please contact us at the above address.

GDPR Privacy Notice

Effective May 25, 2018


This GDPR Privacy Notice is a supplement to our Privacy Policy and concerns certain personal data we have collected about residents of the countries in the European Union, consisting of the European Economic Area, Switzerland and to the extent that the United Kingdom is no longer a member of the European Union, the United Kingdom. It explains why we have that information, how we use and handle it and your rights to that information, all as required by the European Union’s General Data Protection Regulation (“GDPR”).

What personal data do we hold?

You Provide to Us

We may collect your personal contact information such as name, email address, phone number, and country of residence.

From Others

We may receive information about you from our vendors or affiliates, such as your personal contact information such as name, email address, phone number, and country of residence, or in the context of providing service and support to our customers.

Where did we get your personal data?

We collect your personal data when you ask us to contact you or when you place an order for our products and services. Your failure to provide this information means we cannot fulfill your request. We may also collect your contact information when you provide it by using our website, as well as your IP address and other information about your activity on our website, such as what pages you visit. We may also receive personal data when we are working on the resolution to our customers’ problems.

What is our purpose for holding your personal data?

Our lawful basis for holding your information depends on the circumstances under which we acquired it:

Type of Information Lawful Basis for Processing
Customer and prospective customer contact information collected in connection with an order or an inquiry For fulfillment of a contract
Customer and prospective customer contact information collected for use in marketing products and services Consent or legitimate interest
Personal data of our customers’ customers For fulfillment of a contract

What do we do with your personal data

We use your details so that we can communicate with you by email or phone and inform you of our services, the status of your order, or questions about payment of your invoice. We may also collect your IP address and details concerning your activity while on our website in order to understand your interests and preferences.

The personal data we hold is stored and processed securely in line with the information security measures and guidance standard in our industry. We have implemented appropriate technical and organizational measures designed to prevent the unauthorized disclosure of your personal data, taking into account the level of risk associated with the processing of your personal data.

If we receive your personal data in the context of providing problem-solving services to our customers, we will securely accept that data, segregate it from other customer data, and limit access to the data. We will delete the data once the issue is resolved.

Cross-border personal data transfers

Your personal data may be transferred to and stored at our servers located in the United States. The United States has personal data privacy laws that are different from your country. While the United States has not received an adequacy decision from the European Union Commission, we will ensure that it is protected in a manner that is consistent with how your personal data is protected if it was processed in your country. Please see our Privacy Shield Policy for more information.

What we don’t do with your personal data

We do not pass your information to anyone else apart from our business services partners as necessary to provide you with the products and services you have requested. We do not use any automated systems relating to your personal data. We do not use your information for profiling.

How long do we keep your personal data?

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law, or we have obtained your consent.

What are my personal data rights?

You have the following rights concerning your personal data that we hold and process. These rights can be exercised at any time.

  • Right of access – You have the right to request a copy of the information that we hold about you.
  • Right of rectification – You have a right to correct any inaccurate or incomplete personal data that we hold about you.
  • Right to be forgotten – In certain circumstances you can ask that the personal data we hold about you be erased from our records.
  • Right to restriction of processing – Where certain conditions apply, you have a right to restrict the processing.
  • Right of portability – You have the right to have the personal data we hold about you transferred to another organization.
  • Right to object – You have the right to object to certain types of processing.
  • Right to judicial review: In the event that we refuse your request under rights of access, we will provide you with a reason for the refusal. You have the right to complain as outlined in the process below.

All of the above requests will be forwarded on to other parties holding and processing your personal data where appropriate.

Who do I contact if I have an issue with my personal data that you hold?

Please contact our Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I make a complaint about how my personal data is being held or processed?

If you wish to introduce a complaint on how we handle your personal data, you can contact our Privacy Officer as follows:

  • Download and complete the Subject Access Request form
  • Submit the Subject Access Request and required documentation to Cincom
    By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    By Mail: Cincom Systems, Inc.
    55 Merchant Street
    Cincinnati, Ohio 45246
    Attention: Privacy Officer

If you are not satisfied with our response, you can complain to the data protection authority in the country in which you reside.

This GDPR Privacy Notice was last updated on May 25, 2018.

Privacy Shield Policy

This Privacy Shield Policy ("Policy") describes how Cincom Systems, Inc. and its subsidiary Cincom International Operations, Inc. ("Cincom," "we" or "us") collects, uses, and discloses certain personally identifiable information that we receive in the United States ("US") from the European Union ("EEA Personal Data"). This Policy supplements our Website Privacy Policy located at, and unless specifically defined in this Policy, the terms in this Policy have the same meaning as the Website Privacy Policy.

Cincom recognizes that the EU has established strict protections regarding the handling of EEA Personal Data, including requirements to provide adequate protection for EEA Personal Data transferred outside of the EU. From time to time, Cincom collects EEA Personal Data about its employees and those of its affiliates, consumers, customers, prospects, investors, and government officials, that Cincom transfers to the US and/or receives in the US. In order to comply with the requirements of the EU Data Protection Law (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), also known as the General Data Protection Regulation (“GDPR”), Cincom has elected to self-certify and comply with the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce ("Privacy Shield") regarding the collection, use and retention of personal information transferred from the European Union and the United Kingdom and Switzerland to the United States. Cincom has certified to the Department of Commerce that its adheres to the Privacy Shield Principles. If there is any confilict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern..For more information about the Privacy Shield program, and to view our certification, please visti . Cincom is subject to the investigatory and enforcement powers of the Federal Trade Commission FTC. Cincom commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.Personal Data Collection and Use

Our Website Privacy Policy located at describes the categories of EEA Personal Data that we may receive in the US as well as the purposes for which we use that EEA Personal Data. We process EEA Personal Data for the following purposes:

  • Respond to your requests
  • Personalize some of the web content and promotions based on your personal-interest profile so that our website becomes increasingly relevant to your needs
  • Provide input on your particular needs to our marketing and sales organizations to make current marketing and sales initiatives increasingly relevant to your needs
  • Communicate product or services information that might be useful or urgent in nature, including product performance issues or fixes
  • Communicate significant website changes or web content information
  • Provide future service and support

Cincom will only process EEA Personal Data in ways that are compatible with the purpose of processing that Cincom collected it for, or for purposes the individual later authorizes, or as otherwise permitted by law. Before we use your EEA Personal Data for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. Cincom maintains reasonable procedures to help ensure that EEA Personal Data is reliable for its intended use, accurate, complete and current.

Data Transfers to Third Parties

Third-Party Agents or Service Providers. We may transfer EEA Personal Data to our third-party agents or service providers who perform functions on our behalf as described in our Website Privacy Policy. Where required by the Privacy Shield, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process EEA Personal Data in accordance with our Privacy Shield obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of EEA Personal Data that we transfer to them. The third-party agents or service providers are used by Cincom solely for the purposes of marketing automation and lead management.

Disclosures for National Security or Law Enforcement. Under certain circumstances, we may be required to disclose your EEA Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.


Cincom maintains reasonable and appropriate security measures to protect EEA Personal Data from loss, misuse, unauthorized access, disclosure, alteration or destruction in accordance with the Privacy Shield.

Access Rights

You may have the right to access the EEA Personal Data that we hold about you and to request that we correct, amend or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment or deletion of your EEA Personal Data, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances, we may charge a reasonable fee for access to your information.

Questions or Complaints

In compliance with Privacy Shield Principles, Cincom commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals can direct any questions or complaints about the use or disclosure of your EEA Personal Data to Cincom at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your EEA Personal Data within 45 days of receiving your complaint. For any unresolved Privacy Shield complaints, we have agreed to cooperate with JAMS for non-human resources data, and with the competent EU data protection authorities for human resources data. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, you may contact JAMS at for further information or to file a complaint. The services of JAMS are provided at no cost to you.

Binding Arbitration

You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your complaint directly with Cincom and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see the US Department of Commerce's Privacy Shield Framework: Annex I: DOC Binding Arbitration.

Contact Us

If you have any questions about this Policy or would like to request access to your EEA Personal Data, please contact us as follows: This email address is being protected from spambots. You need JavaScript enabled to view it..

You can also reach us by U.S. mail:

Cincom Systems, Inc.
55 Merchant Street
Cincinnati, Ohio 45246
Attn: Privacy Officer

Changes to This Policy

We reserve the right to amend this Policy from time to time consistent with the Privacy Shield's requirements.

Effective Date: March 25, 2019
Last modified: March 19, 2019

Cincom Legal Notice

The information on this website is protected by copyright: ©1995-2018 Cincom Systems, Inc., All Rights Reserved.

Except as specifically permitted herein, no portion of the information on this website may be reproduced in any form or by any means without the prior written permission from Cincom.

Cincom Anti-Spam Policy

What is spam?

Spam is unsolicited e-mail, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals or newsgroups. In short, spam is “junk e-mail.”

As defined by H.R. 3113 and reported by the Subcommittee on Telecommunications, Trade and Consumer Protection, unsolicited e-mail refers to any electronic message that:

  • advertises a product or service for profit,
  • is sent for other commercial purposes,
  • is sent to a recipient with whom the initiator does not have an existing business relationship or
  • invites the recipient to view content on an internet website that is operated for a commercial purpose.

Cincom recognizes an e-mail as “spam” if:

  • the recipient is unable to easily unsubscribe from the e-mail list,
  • the transmission contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing or
  • in the opinion of the recipient, the transmission and reception of the message appears to give a disproportionate benefit to the sender.

What is opt-in vs. opt-out e-mail?

Opt-in e-mail is a web marketing term for promotional e-mail that recipients have previously requested by signing up via a website or special ad banner. Typically, web users are invited to sign up for promotional information about one or more product or service categories. Those who sign up have thus “opted in.”

Opt-out e-mail is a web marketing term for promotional e-mail that recipients have not previously requested by signing up. However, for Cincom e-mail distributions, the contact’s e-mail address must have been provided to Cincom Systems, Inc. by that individual via a Cincom website, conference or trade show. Individuals who have willingly given Cincom their contact information via these methods are automatically added to e-mail distribution lists that benefit that individual. Although the individual is added to the e-mail distribution list on the concept of opt-out, the individual is ALWAYS given the opportunity to easily unsubscribe—without being hassled.

What is Cincom doing to become “anti-spam?

Cincom hopes that individuals find its e-mail communications informative and helpful. However, Cincom respects the recipient’s wishes for either receiving or not receiving e-mail communications from us. Therefore, Cincom has adopted the following as procedures for all of its e-mail distribution communications:

  1. Valid addressing – The e-mail communication will be sent to a single recipient with the intention of it being received by only one individual. The sender address will be a valid Cincom e-mail address that is monitored by a Cincom employee. Therefore the sender address can also be sent e-mail.
  2. Valid headers/subjects– The e-mail communication will always have a header or subject that is appropriate and true to the content provided in the communication. The header or subject will not be used inappropriately or give a disproportionate benefit to the sender.
  3. Valid contact information – Any contact information in the e-mail communication will be real and relevant to Cincom Systems, Inc.
  4. Valid subscribe/unsubscribe service – The e-mail communication will always have the “Cincom Subscription” information at the end. Cincom’s website will always provide information on how to subscribe or unsubscribe to any of its e-mail distribution lists (see this page). The process to subscribe and unsubscribe is simple, real and requires only a few seconds. Cincom also has a strict privacy policy posted on all of its websites, which addresses the fact that information collected by Cincom Systems, Inc. is not sold, but used internally for marketing and telemarketing campaigns.
  5. Relevant and beneficial information for the recipient – Cincom attempts to provide honest information about our company, solutions, products, services or other information that we feel will be in some way relevant and beneficial to the recipient.
  6. Mindfulness and compliance with company policies – Cincom’s e-mail distributions will be mindful and in compliance with its current Privacy Policy as well as its Anti-Spam Policy, which is in compliance with current international privacy-policy requirements.

Dated: 10.01.2007