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Customer Communications Management for Life Insurers

Easier document creation.
Faster speed-to-market.
Better policyholder experience.

Cincom Eloquence® is a customer communications management (CCM) solution that empowers anyone on your team to design, deploy, deliver, and manage documents easily—meaning you get communications out the door, faster than ever before.


Montana State Fund

Creating documents has never been easier.

Whether you're using Word or a legacy system, you need a solution that allows you to easily and effectively design, deploy, deliver and manage customer documents quickly and accurately—in turn, boosting your policyholder customer experience.

You need a CCM solution that is easy to use.

Say goodbye to manual entering of data, having to access documents in multiple applications and tedious management processes—causing you to be prone to errors and costing you in time and money.

Cincom Eloquence is user-friendly and streamlines policyholder communications processes across your entire enterprise—minimizing compliance risks, reducing operating costs and increasing your speed to market.

MTL Insurance improved average response times
by 10 minutes.

You need a CCM solution that is easy to integrate.

Right now, you're having to go to multiple applications to get what you need, you need programming expertise to create document templates and your application is inflexible to integrations—leading to slow response to template creation, an inability to ensure compliance and unmanageable template inventory.

With Cincom Eloquence, you can easily integrate with core applications to create more seamless, automated processes between departments—improving access to systems, accelerating productivity and creating a faster, more effective compliance review.

MLT Insurance reduced average template development time from
hours to minutes.

Your industry is evolving to reach more customers.

To keep up in a competitive marketplace, insurance companies like yours are modernizing processes to reach more customers quickly, and boost profitability.

Explore insights from our webinar with Aite Novarica, and learn how a CCM platform could help you achieve your goals.

Customer expectations are going digital.

Greatly improve your digital communication experience with Cincom Eloquence®

Meet your customers where they are: on their phones. Deliver policyholder communications that are short, sweet, and to the point — just like life.

Get dynamic communications with Cincom Eloquence.

Empower any business user to create complex, custom documents easily with a familiar interface that supports advanced logic.

  • Use if/then logic to insert custom details like member information, compliance paragraphs, and policy-specific content.
  • Save time with reusable document components saved in your system, ready to insert with one click.
  • Ensure compliance and accuracy with data from all stakeholders and sources integrated in one system.

We strive to lead by example.

Implementation capabilities ★★★★★
Ease of integration ★★★★
Post-implementation services ★★★★
Features and functions ★★★★★


…based on a recent Aite-NOVARICA report.

We help
like yours.

We’re making it easier for the users to do their daily jobs. They can get tasks completed faster and easier, and by doing that, they’re able to be more productive. I think they see that and so they see the value in Eloquence as a whole.

Kathy Biwer, Director of Business Applications Services

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Why Cincom?

Cincom Eloquence is used by
100+ companies.
Cincom Eloquence

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