CCM for Banking and Financial Services

Revolutionize Financial Communications with Digital-First Engagement

Cincom Eloquence enables financial institutions to deliver accurate, compliant communications at scale, enhancing customer experience and mitigating risks through automated, secure, and personalized messaging.

Elevate Your Customer Experience

Cincom Eloquence optimizes your communication processes, fostering deeper customer connections and improving engagement across financial services.

Omnichannel Personalization

Enhance customer loyalty by interacting across multiple touchpoints with dynamic content generation and real-time digital sensing to boost personalization in banking.

Regulatory Compliance & Governance

Ensure compliance with AML, GDPR, KYC, and other regulations using automated tools, audit trails, version control, and secure data management.

Operational Efficiency and Scalability

Automate communication in real-time, reduce IT dependence, and cut costs for high-volume workflows, while improving banking digital transformation initiatives.

It’s Time to Break Free from Conventional Communication

Navigate complex regulations like AML, FATCA, and MiFID II with ease.

Protect sensitive customer data across digital channels securely.

Ensure consistent, personalized experiences across all banking channels.

Lower IT dependence for communication updates.

Scale and tailor communications for various customer segments.

Reduce costs by replacing outdated systems with automated solutions.

Simplify. Personalize. Accelerate.

Facilitates Easy Integration 

Our Service-Oriented Architecture [SOA] ensures seamless integration with your existing infrastructure, simplifying deployment across the enterprise network to support digital transformation in financial services.

Supports Open Standards

With Straight-thru-Processing [STP], our CCM solution empowers you to synchronize paper and electronic presentations, enabling real-time processing and self-service applications for your clients, improving overall customer experience in financial services. 

Real-Time Document Generation

Automate real-time, interactive insurance document creation that speeds time-to-market, allowing you to respond to your clients swiftly as per their requirements as well as scale your online banking software.

Easy-to-Use for All

Cincom Eloquence empowers your customer-facing teams with tools to improve and accelerate communication and service delivery – with minimal IT support. 

Embedded Rules Logic for Error-Free Content

Leverage embedded rules logic and real-time data integration to ensure all financial communications are error-free and compliant that adhere to various financial regulations.

Single Source Solution

With Cincom Eloquence, you can manage batch and interactive document generation on a single platform, reducing operational costs and increasing efficiency.

Avoid Costly Mistakes – Unlock 5 Critical Insights You Can’t Afford to Overlook

Don’t let short-term thinking cost you. Discover essential insights into five critical decision areas that you often overlook – ensuring you make the best choice for long-term success.

See the Eloquence Difference: Client Stories That Inspire!

“Cincom showed a willingness to learn our business and explained how their Eloquence solution could be easily integrated with our existing infrastructure and applications to yield significant improvements in the speed of template development, testing and approval to generate error-free, personalized document communications.”
~ Brent Hochstetler,
IT Application Services Manager for Everence

Drive Impact with Cincom Eloquence: Your Intelligent Communication Solutions

Frequently Asked Questions About Cincom Eloquence For Banking and Financial Services

1. How does Cincom Eloquence improve customer communication in banking?

Eloquence enables banks and financial institutions to deliver accurate, personalized communications across multiple channels—digital, mobile, and print—enhancing engagement and fostering stronger customer relationships.

2. How does the solution help meet regulatory compliance requirements?

Eloquence automates compliance with AML, KYC, GDPR, FATCA, and MiFID II regulations through secure data management, audit trails, version control, and standardized communication workflows, reducing regulatory risk.

3. Can Cincom Eloquence handle high-volume financial communications?

Yes. The platform supports real-time automation and scalable workflows, allowing institutions to process large volumes of account statements, notices, and regulatory documents efficiently while reducing manual effort.

4. How does the platform support personalized customer experiences?

With dynamic content generation and real-time digital sensing, Eloquence tailors communications to each customer’s preferences, account type, or behavior, delivering relevant messages that improve engagement and loyalty.

5. How does Cincom Eloquence improve operational efficiency in financial services?

By reducing IT dependence, centralizing content management, and automating communications, Eloquence lowers operational costs, accelerates digital transformation initiatives, and ensures consistent messaging across all customer touchpoints.