Customer Communications

MMIC Selects Cincom’s Customer Communications Software

Cincom Eloquence to Help Midwest’s Largest Medical Professional Liability Insurer Deliver a Superior Customer Experience through Improved Communications

LAS VEGAS, NV — June 8, 2015 — Cincom Systems, a worldwide software provider, announced today at the 2015 IASA Annual Educational Conference and Business Show, that MMIC (www.mmicgroup.com), the largest policyholder-owned medical liability insurance company in the Midwest, has chosen Cincom Eloquence® (www.cincom.com/us/products/ccm) as its new customer communications software solution to support policyholder communications, including policy issuance, forms and correspondence across its enterprise.

“MMIC was founded by physicians and remains focused on helping those in the medical community achieve their professional, business and personal goals by addressing the risks inherent in healthcare delivery. A significant element in that commitment is delivering a stellar customer experience to the professionals we serve, each and every time,” commented Debra Penrod, vice president − IT/CIO. “We are confident that Cincom’s Eloquence product will play a key role in helping us enhance our customer’s experience with more timely, relevant and personalized communications across the entire policyholder lifecycle from policy issuance to claims processing. And, with its extensive library of APIs and exit facilities, Eloquence will allow us to streamline integration with our core administration platforms, including Delphi Technology’s OASIS, which will help us realize a return on our investment quickly.”

MMIC will focus initially on using Cincom Eloquence to power its batch-driven, policy issuance processes. Once in production, MMIC will turn its attention to using Cincom Eloquence to generate real-time communications in areas throughout the organization such as claims, sales, marketing and customer service through Cincoms communications software solution.

“We are pleased to welcome MMIC to the Cincom Eloquence family,” said Heath Laudick, North American sales director, Cincom Document Solutions. “Helping medical professional liability insurance companies improve the customer experience through better communications is at the core of everything we do from product development to professional services and support. We anticipate a long, mutually rewarding partnership with MMIC as they continue to make affordable medical professional liability insurance available to over 17,500 physicians and 550 medical facilities across the Midwest.”

About MMIC

MMIC serves more than 17,500 physicians and 550 medical facilities in the Midwest and through UMIA in the Western States. We are always thinking ahead to find ways to protect clients through medical professional liability insurance, improving patient safety and physician well-being and reducing risks associated with information technology. Visit us at MMICgroup.com or at our holding company site ConstellationMutual.com.

About Cincom

Since 1968, Cincom has helped world-leading businesses deliver enterprise-class software solutions. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an email to info@cincom.com or visit the company’s website at https://www.cincom.com/.


Source: Document Solutions

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