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Report: Modernizing Customer Communications—Customer Expectations in a Digital World

Download our free report to discover key insights into the digital communication revolution—and how it affects your communication strategy.

Case Studies

TRUSTED BY

HM
Montana State Fund
independent-health
optum
security-health-plan

Creating documents has never been easier.

Whether you're using Word or a legacy system, you need a solution that allows you to easily and effectively design, deploy, deliver and manage customer documents quickly and accurately—in turn, boosting your customer experience.

You need a CCM solution that is easy to use.

Say goodbye to manually entering data, having to access documents in multiple applications and tedious management processes—causing you to be prone to errors and costing you in time and money.

Cincom Eloquence is user-friendly and streamlines customer communications processes across your entire enterprise—minimizing compliance risks, reducing operating costs and increasing your speed to market.

CareSource reduced document generation times from 12 minutes to
less than 60 seconds.

You need a CCM solution that is easy to integrate.

With your current solution, you have to go to multiple applications to get what you need. You depend on programming expertise to create document templates. Your application is inflexible when it comes to integration. That leads to slow response times, an inability to ensure compliance, and an unmanageable template inventory.

With Cincom Eloquence, you can easily integrate with core applications to create more seamless, automated processes between departments—improving access to systems, accelerating productivity and creating a faster, more effective compliance review.

Medica reduced IT involvement in template development by over
90%.

Get dynamic communications with Cincom Eloquence.

Care Health Example

We strive to lead by example.

Implementation capabilities ★★★★★
Ease of integration ★★★★
Post-implementation services ★★★★
Features and functions ★★★★★

98%
Customer
Retention

…based on a recent Aite-NOVARICA report.

Not only will Cincom Eloquence’s intuitive interface help us move at the ‘speed of business,’, with new content and changes being deployed rapidly, it will also allow us to communicate with members and providers as their preferences move from print to digital, including email, portal and SMS.

Independent Health

Why Cincom?

Cincom Eloquence is used by
100+ companies.
Cincom CPQ

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