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Customer Communications Management for Health Insurance

Easier document creation.
Faster speed-to-market.
Better member experience.

Cincom Eloquence® is a customer communications management (CCM) solution that empowers anyone on your team to design, deploy, deliver, and manage documents easily—meaning you get communications out the door, faster than ever before.


Montana State Fund

Creating documents has never been easier.

Whether you're using Word or a legacy system, you need a solution that allows you to easily and effectively design, deploy, deliver and manage customer documents quickly and accurately—in turn, boosting your member customer experience.

You need a CCM solution that is easy to use.

Say goodbye to manual entering of data, having to access documents in multiple applications and tedious management processes—causing you to be prone to errors and costing you in time and money.

Cincom Eloquence is user-friendly and streamlines member communications processes across your entire enterprise—minimizing compliance risks, reducing operating costs and increasing your speed to market.

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CareSource reduced document generation times from 12 minutes to
less than 60 seconds.

You need a CCM solution that is easy to integrate.

Right now, you're having to go to multiple applications to get what you need, you need programming expertise to create document templates and your application is inflexible to integrations—leading to slow response to template creation, an inability to ensure compliance, and unmanageable template inventory.

With Cincom Eloquence, you can easily integrate with core applications to create more seamless, automated processes between departments—improving access to systems, accelerating productivity and creating a faster, more effective compliance review.

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Medica reduced IT involvement in template development by over

Get dynamic communications with Cincom Eloquence.

Empower any business user to create complex, custom documents easily with a familiar interface that supports advanced logic.

  • Use if/then logic to insert custom details like member information, compliance paragraphs, and policy-specific content.
  • Save time with reusable document components saved in your system, ready to insert with one click.
  • Ensure compliance and accuracy with data from all stakeholders and sources integrated in one system.

We strive to lead by example.

Implementation capabilities ★★★★★
Ease of integration ★★★★
Post-implementation services ★★★★
Features and functions ★★★★★


…based on a recent Aite-NOVARICA report.

We help
like yours.

We’ve seen significant savings using Eloquence, while also producing simpler, more personalized documents for our customers.

Brent Hochstetler, IT Application Services Manager

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Why Cincom?

Cincom Eloquence is used by
100+ companies.
Cincom Eloquence

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