Every Communication. Every Regulation. Delivered.

The CCM Platform Built for Compliance-First Industries.

Trusted by Leading Regulated Businesses Worldwide

Built for Teams That Cannot Afford Communication Errors

Empower business teams to manage communications without IT dependency
Deliver personalized, compliant messages across every channel in real time
Reduce communication errors with automated workflows and approval controls
Scale from individual documents to millions without added complexity
Deploy on the cloud, on-prem, or hybrid without disrupting current operations

The ROI of Customer Communication Management

Learn how regulated businesses cut costs, reduce risk, and improve customer experience without sacrificing compliance.

Tailored CCM Solution for Your Industry

Life Insurance

Automate policy communications while staying audit-ready

Health Insurance

Manage high-volume claims and policy documents without errors and in real-time

Property & Casualty Insurance

Manage high-volume claims and policy documents without errors

Financial Services & Banking

Meet regulatory requirements without slowing down operations

Six Reasons Regulated Businesses Choose Eloquence Over the Rest

Compliance and Audit Ready

Maintain full version control and audit trails across every communication

Microsoft Word-Based Template Design

Let business teams create and manage templates without IT involvement

Seamless Integration and Open API

Connect to any existing system and extend Eloquence without custom development

Flexible Deployment

Go live on cloud, on-prem, or hybrid without disrupting current operations

Omnichannel Delivery

Reach customers via print, email, SMS, and web from a single platform

Real-Time and Batch Processing

Send individual communications instantly or run millions in bulk

Customers Who Felt the Impact of Cincom CCM Software

We’ve seen significant savings using Eloquence, while also producing simpler, more personalized documents for our customers."

Brent Hochstetler, IT Application Services Manager,
Everence

Cincom Eloquence has worked well in our environment and was clearly the best solution choice for HM. And, our sister company, United Concordia Dental, has also adopted Cincom Eloquence to produce group policy packages for its more than six-million members nationwide."

Howard Greenstein, IT Director,
HM Health Solutions

Our business users are pretty excited about being able to go in and handle language changes on their own. This is a testament to the ease of use of Cincom Eloquence."

Sam Heigh, Director,
Insurance Applications Montana State Fund

Our ultimate goal is to provide clear, accurate, actionable communications. We want to speed the claims process and provide a timely customer service experience. With Cincom as our partner, we know we will consistently be advancing document communications workflow and techniques relative to these objectives."

Dave True, Director of Customer Service,
WPSIC

As new technologies come out, we want to make sure that we are able to take advantage of them if we choose to do so. And I think Cincom is also right in line with that—as new things emerge, they are very quick to respond and make sure it is on their radar to be integrated in, so that their customers can take advantage of it if they want to. I think we’re aligned in the same way."

Kathy Biwer, Director of Business Applications Services,
MTL Insurance