Customer Communications Software: Lititz Mutual Insurance

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San Antonio, TX (June 13, 2016) — From the IASA Annual Educational Conference and Business Show, Cincom Systems®, a worldwide software provider, announced today that Lititz Mutual Insurance Company (, a leading mutual insurer offering a broad range of homeowners and business insurance products, has chosen Cincom Eloquence® ( customer communications software as its new customer communications solution to streamline policyholder and agent communications processes.

“Since 1888, Lititz Mutual has been founded on the soundest of ideals—thrift, integrity, caring, reliability, quality, fairness and above all, a sense of responsibility to our agents and to the thousands of individuals and businesses that have been insured under our banner. An important element in that commitment is providing a stellar experience each and every time—from policy issuance to claims—and we are confident that Cincom Eloquence will play a key role in helping us deliver on that promise,” said Scott Lutz, vice president claims at Lititz Mutual Insurance.

“Several of the other competitive solutions we looked at were not as flexible with respect to how we operate, leaving us with no option but to change our processes. Cincom’s Eloquence, on the other hand, provides us with flexibility; adapting to our processes versus dictating new ones. And, Cincom’s heritage in helping insurers, more importantly mutual insurers, along with their willingness to get to know our people, our operation and to understand our processes and goals before asking us to ‘sign on the dotted line’ assures us that we have selected the right partner to address our unique needs but not so large that we feel like just another number.”

Initially, Lititz Mutual will concentrate on integrating Cincom Eloquence with its claims management system to streamline claims correspondence processes. Key drivers for this effort are the elimination of manual processing steps and the standardization of formatting and content within all outbound claims communications—print and electronic. Once claims correspondence processes are optimized, Lititz Mutual will address other application areas across the organization where Cincom Eloquence can improve the overall policyholder and agent experience.

“Helping mutual insurers exceed their policyholder and agent expectations through better communications is why we exist,” commented Heath Laudick, North American sales director, Cincom Document Solutions. “We are pleased that Lititz Mutual Insurance has selected Cincom Eloquence to power its communications processes, and we will strive to exceed their expectations in every way.”

About Lititz Mutual Insurance Company

Founded in 1888, Lititz Mutual Insurance Company (a member of the Lititz Mutual Group) has built its reputation and strong financial position by providing caring service and protecting its policyholders from financial loss.  As a mutual company, we answer directly to our policyholders. Lititz Mutual offers homeowners and business insurance through a network of independent agents in Delaware, Kansas, Maryland, Missouri, North Carolina, Pennsylvania, South Carolina, Virginia and West Virginia. Lititz Mutual has received an A (Excellent) rating or higher from A.M. Best every year since 1937. For additional information, visit

About Cincom

Since 1968, Cincom has helped world-leading businesses deliver enterprise-class software solutions.