Glatfelter Insurance Group Selects Cincom’s Customer Communications Software

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San Antonio, TX (June 14, 2016) — From the IASA Annual Educational Conference and Business Show, Cincom Systems®, a worldwide software provider, announced today that Glatfelter Insurance Group (, a premier insurance program manager offering property, casualty, life, accident and health insurance and risk management to specialized commercial markets throughout the U.S, has chosen Cincom Eloquence® as its new customer communications solution to power its policy production processes.

“Glatfelter Insurance Group offers insurance products that are tailored to meet the specific needs and exposures for many diverse industries. As a result, we find ourselves needing to respond quickly to ever-increasing changes in the market,” said Matt Fasnacht, director of application architecture at Glatfelter Insurance Group.

“Our existing customer communications application was too cumbersome and inflexible to meet these evolving demands. After exploring several other vendor solutions, we chose Cincom’s Eloquence to help improve our communication processes. Eloquence’s intuitive interface, the flexibility in how it handled our data, the fact that it ran on our Java infrastructure, and the partnership we built with the Cincom® team were critical factors in our decision. Equally important, in Cincom, we found not only a software application, but also a strategic partner who had a vested interest in our long-term success.”

Initially Glatfelter will focus on using Cincom Eloquence to power its policy production processes. Once in production, Glatfelter will use Cincom Eloquence to improve the generation and delivery of all customer communications across their business.

“We are delighted that Glatfelter Insurance Group has selected Cincom Eloquence to power their policyholder and agent communications,” commented Heath Laudick, North American sales director, Cincom Document Solutions. “From the start, our only focus is on helping clients exceed their customers’ expectations through better communications.”

About Glatfelter Insurance Group

Glatfelter Insurance Group (GIG) is one of the largest privately owned insurance brokers in the US with more than 500 associates serving 30,000 clients. An all-lines, full-service insurance program manager, GIG markets property, casualty, life, accident and health insurance products and risk-management services on both a retail and wholesale specialty basis throughout the country utilizing a network of more than 3,000 independent agents and brokers. An employee-owned company (ESOP), Glatfelter is also named one of the Best Places to Work in Pennsylvania.

About Cincom

Since 1968, Cincom has helped world-leading businesses deliver enterprise-class software solutions.