How you communicate is a key ingredient in the formula for ensuring customer loyalty. Recent research shows there is a way to map a path to success.
Gartner calls Cincom a “niche” fit in Customer Communications Management (CCM). What could that mean for your business prospects?
Cincom Eloquence to Help Midwest’s Largest Medical Professional Liability Insurer Deliver a Superior Customer Experience through Improved Communications LAS VEGAS, NV — June 8, 2015 — Cincom Systems, a worldwide software provider, announced today at the 2015 IASA Annual Educational Conference and Business Show, that MMIC (www.mmicgroup.com), the largest policyholder-owned medical liability insurance company in […]
When Looking for a New CCM Application, Which Should We Prioritize — Useability (Ease of Use) or Integration with Core Applications?
Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner. Q: When looking for a new CCM application which should we prioritize usability (ease of use) or integration with core applications? This is a difficult question, since […]
The answer might surprise you. Evolving the customer experience to provide better solutions for insurers has already been a critical discussion this year. Insurers must adapt to policyholders’ and agents’ expectations for a more speedy, multichannel experience. This need has given rise to greater innovations and advancements in producing structured document communications in high-volume batch […]
source: thinkstock / iStock / Krasimira Nevenova There’s a great amount of information on the web regarding insurance technology as it relates to the customer experience. Here are some of the articles we at Cincom Eloquence found enlightening but if you’ve found something else you think is worth sharing, please let us know. In […]
Is It Better for Us to Just Use Our Core Systems for Our Main Customer Documents and Just Use MSWord for the Rest?
Mark Breading, SMA Partner Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner. Q: “Is it better for us to just use our core systems for our main customer documents (they have a document production […]
CINCINNATI, OH–(Marketwired – Jan 13, 2014) – Cincom Systems, a worldwide software provider, announced today that Jacksonville, Florida-based Cypress Insurance Group Inc. (Cypress Property and Casualty Insurance Company and Cypress Texas Lloyds, writers of personal lines property and selected commercial lines of general liability in Florida and Texas respectively) has selected Cincom Eloquence® as its […]
Source: thinkstock / istock Can you imagine a world with unified data, streamlined conversation exchanges, lower operating and postal costs and improved customer experience overall? Insurance IT depends on technology to enhance and improve the fundamental scope of how their business is managed. This effort to erase the boundaries between insurance providers and their […]
source: thinkstock / iStock / lovro77 The use of data and analytics has become a critical driver of improving the customer experience. Fact is technology is making it easier for people to effortlessly generate massive amounts of data to be analyzed. The hope is that this accumulation of “big data” will provide insight into […]