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Cincom CCM Software

Take Full Control of Your Customer Communications

Cincom Eloquence gives teams full control over customer communications with built-in governance, deployment flexibility, and enterprise-grade reliability.

Trusted by Leading Enterprises in Regulated Industries

Decoding Cincom Eloquence’s Tailored Approach to Simplify Communications

Control. Clarity. Compliance.

Cincom Eloquence brings structure and speed to policy document creation. Claims, compliance, and policy teams can easily produce accurate, audit-ready documents that meet regulatory standards across all channels. Built-in templates, real-time data integration, and automated version control ensure every communication is consistent, compliant, and ready for distribution.

Automate. Optimize. Simplify.

Cincom Eloquence empowers business users to automate complex document workflows with built-in conditional logic, without needing coding or IT support. Create smarter communication flows that adapt to customer data, policy types, or compliance rules, ensuring every document is accurate, consistent, and delivered fast. Streamline approvals, trigger follow-ups automatically, and keep pace with changing regulations, all from one intuitive platform.

Flexible. Scalable. Seamless.

Whether you’re generating high-volume batch documents or personalized on-demand communications, Cincom Eloquence adapts effortlessly to your needs. A single, centralized template base ensures consistency across every channel, while cloud or on-prem deployment keeps operations smooth and disruption-free. Built on open standards, Eloquence integrates easily with your existing systems for fast, efficient document generation at any scale.

Connected. Consistent. Convenient.

Deliver personalized communications across every channel—print or digital—with precision and ease. Cincom Eloquence supports real-time and batch processing to ensure the right message reaches the right person at the right time. From PDFs and Word documents to emails, SMS, and customer portals, Eloquence helps you maintain consistency, reduce costs, and enhance the overall client experience.

What Cincom Eloquence Delivers

Design and manage communications without IT dependency.
Launch updates and customer messages faster.
Deliver consistent, personalized communication across every channel.
Support real-time, batch, and scheduled delivery with ease.
Deploy in cloud, on-prem, or hybrid environments without disruption.
Reduce errors, streamline operations, and scale without added complexity.

Compliant Customer Communication in 2026

This playbook shows how to bring structure, governance, and control to customer communications without slowing teams down.

Built for Real-World Enterprise Environments

Seamless Integration

It seamlessly integrates with core systems, requiring no extensive customization.

Microsoft® Word®-Based Template Design

Create and manage templates directly in a Word-embedded environment using guided logic and workflows.

Flexible Deployment Models

Run in the cloud, on-prem, or hybrid environments from a single source.

Multi-Channel Output

Deliver consistent communication across print and digital touchpoints.

Real-Time & Batch Processing

Support instant delivery as well as scheduled, high-volume runs.

API-Rich Architecture

Integrates deeply with enterprise systems for maximum flexibility.

Customers Who Felt the Impact of Cincom CCM Software

We’ve seen significant savings using Eloquence, while also producing simpler, more personalized documents for our customers."

Brent Hochstetler, IT Application Services Manager,
Everence

Cincom Eloquence has worked well in our environment and was clearly the best solution choice for HM. And, our sister company, United Concordia Dental, has also adopted Cincom Eloquence to produce group policy packages for its more than six-million members nationwide."

Howard Greenstein, IT Director,
HM Health Solutions

Our business users are pretty excited about being able to go in and handle language changes on their own. This is a testament to the ease of use of Cincom Eloquence."

Sam Heigh, Director,
Insurance Applications Montana State Fund

Our ultimate goal is to provide clear, accurate, actionable communications. We want to speed the claims process and provide a timely customer service experience. With Cincom as our partner, we know we will consistently be advancing document communications workflow and techniques relative to these objectives."

Dave True, Director of Customer Service,
WPSIC

As new technologies come out, we want to make sure that we are able to take advantage of them if we choose to do so. And I think Cincom is also right in line with that—as new things emerge, they are very quick to respond and make sure it is on their radar to be integrated in, so that their customers can take advantage of it if they want to. I think we’re aligned in the same way."

Kathy Biwer, Director of Business Applications Services,
MTL Insurance

Turn Communication into Your Strength

Govern every message, move faster, and reduce risk without adding complexity.