Is your contact center ready for an emergency?
In times of disaster or emergency, the ability to communicate with customers and constituents – without disruption – is critical. Yet many businesses and government agencies are unprepared. Cincom Synchrony's hosted contact center model helps insulate organizations from losing their operations during an emergency or disaster.
With a hosted contact center, employees can communicate outside of their primary workplace should it be rendered inoperable by emergency or disaster. For example, an evacuation might require employees to work from home, a hotel, a satellite office or cell phone. With Synchrony, these employees can still communicate and maintain business even in the event of an emergency.
Because the Synchrony hosting center is physically maintained outside of the emergency area, your contact center application, data and communications can be accessible to these agents working remotely to service customers.
Not only does Synchrony greatly reduce business risk from emergency or disaster, it also provides scheduling flexibility for agents and call center managers. It's an ideal model for utilizing temporary or permanent remote resources - in an emergency or just as a part of your daily contact center operation.
Learn more about the Synchrony Hosted Contact Center
Learn more about Agent Anywhere and Virtual Contact Centers
Learn more about the business continuity advantages of hosted Cincom Synchrony.
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Additional Resources "Hurricane Wilma made a direct hit less than 20 miles from the headquarters of Fine Art By Hyatt in Naples, FL. With Synchrony Hosted, our agents in the Midwest and Western states were able to cover the phones while we were covering our heads to protect from Wilma. We never missed a beat as far as taking customer orders was concerned!"
-Larry Block
Fine Art By Hyatt
Read the full profile here (PDF) Art Curators Get to Work Fast
Learn how Fine Art by Hyatt implemented a virtual Art Curator Center in less than two weeks.
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