Proactive Contact Center Business Intelligence

Contact Center Analytics Empower Managers to Deliver the Perfect Customer Experience

Nurturing your most profitable customers takes continuous evaluation of the contact center. What happens at the desktop is at the root of building the business intelligence required to manage and improve your business. Synchrony's proactive analytics and reporting provide clear insight into every interaction activity and enables you to measure key performance indicators for continually enhancing your customer experience management strategy.

Cincom Synchrony™ tools for enhancing business intelligence in the contact center include:

• Synchrony Central - An administrator's "command center" that maximizes efficiency by providing quick access to all of the configuration tools, monitors and reports from a single desktop and sign-on.
• Reporting and Analytics - Enables better decision-making through insight to all customer activities. Access, view, schedule, create and export reports and OLAP (On-Line Analytical Processing) cubes via a web-based portal.
• Real-time Monitor - Gain the business intelligence and insight needed for better hands-on decision-making through simple, point-and-click access to real time state-of-the-contact-center statistics.

Learn more:

• Reporting and analytics