Just-in-time Guidance to Increase Agent Productivity

Cincom MiGuide™ is a revolutionary technology that allows your business experts to easily build and maintain interactive, conversation-like, call-center guides without the need for traditional programming. The call-center guides and scripts can be instantly deployed throughout your contact center to lead your agents step by step in even the most complex customer-service situations.

Successful script creation must start with a solid, yet easy-to-use technology foundation. Cincom Knowledge Master® (CKM) is Cincom's technology platform for the delivery of business domain knowledge in the call-center industry.

Unlike other systems, Cincom MiGuide responds to the many challenges of today’s complex customer-service environments by:

• Simplifying complexity
• Accelerating development
• Increasing agent productivity
• Maximizing existing investments

Additional Resource

Download the Cincom MiGuide for Agent Guidance Solution Overview (PDF) to discover how Cincom MiGuide enables your business experts to easily build and maintain interactive call-center guides without the need for traditional programming.

For more information about using Cincom MiGuide in your call center, please email us at MiGuide-partners@cincom.com.