|
CINCINNATI, Ohio – August 6, 2007 – Customer service, satisfaction and the customer experience has devolved into an automated, anonymous, metric-mashing muck-up that frustrates even the most patient and understanding of people. Horror stories abound, but what about solutions or information to guide you to a solution to improve the customer experience?
Courage to Change?
Cincom's growing "Perfect Customer Experience Blog" is a community of people that wants to help change the poor state of customer service and the customer experience. This community of customer-service experts shares ideas, strategies and tactics with only one caveat – leadership content only for marketing, sales and service people that have the courage to change the customer experience; to do something instead of talking about it in undecipherable corporate doubletalk.
What Is "The Perfect Customer Experience?"
"The perfect customer experience is one which results in customers becoming advocates for the company, creating referral, retention and profitable growth." A simple yet readily understandable definition developed by Dale Wolf, editor of the "Perfect Customer Experience Blog."
Contributing guest authors to the blog include:
Resources and special offers include:
Customer Experience White Papers available include:
|
