Cincom Solutions Help Simplify Customer Service in the Retail Industry
 
  • Overview

Distributed Sales Agent Solution

Empower Sales Agents to Work from Any Location

Sales agents are usually centralized in one location, but that isn’t always the most effective contact center solution. That’s why savvy retailers are establishing virtual contact centers using a distributed sales agent solution like Cincoms Synchrony.

Distributed sales agent solutions allow sales representatives to work from virtually any location—even their own homes. With Web-based reporting and real-time monitoring, managers can easily monitor agent statistics, such as productivity, status, sales volume, and interaction numbers. Distributed sales agent solutions are also flexible enough to accommodate growth.

Benefits of Distributed Sales Agent Solutions

In addition to the previously mentioned benefits, a distributed sales agent solution also has these advantages:

  • Provides sales agents with fast access to all relevant information
  • Allows companies to offer 24/7 service
  • Enables reports to be accessed over the Web
  • Minimizes call center investment for startup companies