Customer Communications

Improving Donor Relations with Document Automation

Non-profit organizations recognize the need to maintain good donor relations and deliver quick responses to donor’s requests for information. In order to provide high-quality donor care, many non-profits are implementing automated correspondence generation and document management solutions.

These dynamic document automation systems, such as Cincom Document Solutions, can drastically cut donor response times. In some cases, response time can be cut from hours to minutes, easing the burden on donor service staff and keeping the donors themselves happy.

Benefits of Automating Customer Correspondence

In addition to time saved, document automation can provide:

• Effective personalization 
• Easy online access to files
• Consistent responses to questions
• Decreased phone volume as reminder calls from donors cease
• Increased accuracy across all correspondence
• Electronic tracking of correspondence histories
• Increased donor goodwill and staff morale