So What Do Our Readers Say About Expert Access?

Supports your product well, more concentration on the workforce would both motivate the team and demonstrate a progressive company.

Good solid reliable information.

Excellent value. I like the stories with motivational content, the interactive nature, the humorous writing style of the editor, the varied selection of content from diverse sources. However I feel the juxtaposition of content currently appeals to only the mid management or some specific categories of management. On the other hand, if the same content could be classified and grouped cohesively in a specific issue, it would provide greater value. For example, an issue targeting Department and Functional Heads would carry articles on strategy in the newsletter categories defined by you. Similarly, an issue targeting middle managers could carry content focusing on increasing operational efficiency in those categories. How about adding some audio content occasionally.

Feature Story – BPM section – Excellent Value.

I like the range of topics covered. There are always a couple topics that are relevant to specific activities I am involved.

I believe the information provided is very helpful and interesting to read. Gives a good idea of what CINCOM offers. Short and to the point. Overall it is a very professional layout.

Good for keeping up.

ECM section- excellent value.

Broadens my view on customer value and keeps me up to date on management buzz words to impress my bosses.

I am able to get the "how" that can be applied to business theories.

What encourages me more is the fact that it keeps me busy, I always have something new and interesting to learn about. Expert Access is very informative.

Very good content on topics that is important to me.

Keep up the great work.........hats off to your Marketing Department!

Main headline and Summaries – Excellent.

From all the newsletters I receive this is the only one I keep for the future reading as well. Very good and interesting.

Nice list to find some insightful stories and commentary on aspects of business that affect me directly.

Comprehensive - covering topics current to the sales environment. Thanks.

Through the newsletter I gain knowledge on new trends in management and customers relationship, but would like to find more news regarding the use of BI tools such as data mining in solving customers relationship problems and other management issues.

Excellent content.

Insight to industry trends.

I found the articles of interest, outsourcing, new technology or changes in technology. These are all of interest to anyone in IT. I enjoyed the articles.

I get help in trying out new engagement techniques with my clients.

You always seem to come up with at least one eye grabbing headline alluding to something I have been thinking about. Keep it up.

Headlines and Summaries excellent – feature story good – content categories good.

Entire Newsletter is Excellent.

I enjoy this newsletter, thanks!

I really like the Customer Service articles and suggestions. Newsletter is formatted well and easy to read.

Lots of knowledge which we can use to profit from instantly. An incredible resource this is for sure.

Quick and easy picture of the Expert/AI world as it unfolds

It's a fast read and screens lots of good content for me - well worth the time.

Interesting pieces... Some are more interesting than others, of course but overall worth a skim of the headlines. Thank you Cincom for sponsoring this. (Hey, where's Steve I miss him.)

This is the first issue I've seen, but I'm impressed. I see several concepts that I can adapt to my company –– it's all about the customer experience!

Excellent Value BPM section - Keep it up.

It gives me a good idea of what is going on in the market and the way other people think about things.

Usually download articles, white papers etc. Good and helpful info

I've really enjoyed and found most valuable the two "Shoot the Donkey" interviews I've read lately. They have lots of insights and humour, and the way they're presented is great (broken up with the insight summary and donkey graphic).

Provides quick update on literature related to CRM. Decent overview

The content is useful and interesting. Well presented.

Pretty good looking and good value news letter.

Expert Access seems to consistently provide thought provoking commentary.

Great value. I find excellent value in the pre-sales and marketing features.

Excellent content. I like your special way you approach the topics.

Excellent feature – content – overall look.

It has a wide range of information with usually something of interest or assistance.

Excellent overall look and content. Continue the good work.

Helps me to keep in touch with what the industry is doing.

I find the newsletter to be humorous (something very much needed in an intense work place) yet informative. Keep up the good work!

Seeing through the fog of detail to the required decisive actions is refreshing.

Sometimes see material here I haven't found elsewhere.

Main Headlines and Summaries good value.

Great publication! Very useful.

Excellent Content Categorization – ECM section good value

I always get at least one or two good ideas. Your links to various books and whitepapers are helpful too.

Further breakdown of how the content is categorized would make it quicker to zero in on the topics of interest. Maybe a abstract of the content in some cases.

I have enjoyed the featured articles.

Good CRS section. Excellent Feature story.

Good Value – BPM section – Headlines and Summaries

The value is that it makes me look at what we are doing. Not letting things become old.

Customer relationship is key, so anything on that is of great value.

Gives me ideas on how to manage

I benefit most from Featured Stories and ask the expert. Keep up the good work.

The chosen articles under the category of "Customer Relationship Strategies" are superb in nature. Thanks a lot and keep up the good job. Would also appreciate it if you could include expert articles on different operational areas of managing a successful contact center. These may include Call Quality Monitoring, Strategic Planning, Performance Management, Contact Center Recruitment Methodologies and Strategies etc. Thanks.

There are very good articles that catch my eye.

No excellents – No one deserves it. However, Good value received from CRS and ECM sections

Entertaining and informative = enjoyable reading

Helps me understand an area that I do not have expertise in.

You do an excellent job of selecting stories

Congratulations for the mixture of your stories.

Excellent overall look – provide more sales related tips

Excellent story selection

It is interesting to see more of a business perspective

Excellent value – Feature- CRS- BPM sections

The newsletter layout is very good and contents especially on expert profile is fantastic.

In information and advice in your articles have proved practically valuable in assisting me and my colleagues (who I forward the articles to)in achieving our organizations objectives. Keep up the good work!

Good Value

“I receive a lot of newsletters via email. Even though I subscribed to all of them, more and more they seem like SPAM. Not so for Cincom's Expert Access. I really look forward to Steve Kayser's "Shoot the Donkey" series. Who wouldn't get drawn in by the title "Shooting the Donkey in the Complex Sales Process ... Hollywood Style" or "I came, I saw, I shot two donkeys." But it's not just the creative title, the articles follow through with the same wry wit and humor. Then you realize they actually say something you can use to improve your business practices. I get to learn something useful and enjoy the process -- what a concept! Steve ought to write a book. I don't know if these are all published in one place, or you have to work your way back to last November's Expert Access, but in either case it's worth reading the whole series. Now, if I could just get rid of the real SPAM...”

“You are hitting the hot business topics that business leaders should be discussing today, regardless of what business they are in."

“As a non-profit organization, it gives us the opportunity to view new ideas and ways of maximizing without going to the expense of researching on our own."

“Good value since it presents good information on relevant business topics. The topics provide pieces of information I can use right away and larger topics that are relevant to evaluate for implementing on a larger scale.”

“Well-organized information is useful to me from a time perspective.”

“The subjects are not common stuff and the content is just excellent. The value Priceless...”

“It has helped me find direction in ways to look at my business.”

“Cutting edge ideas for my industry (property and casualty insurance broker) that would otherwise not be available to me.”

“I get great value from understanding the different perspectives of implementing strategies under the subject matters in the news letter. Your investigation into actual customer implementations and the effects on their business is quite unique and extremely helpful. Keep up the good work.”