Customer Relationship Strategies

Change Your Channels – The 360-degree customer profile by Jay McKeever – Director of Worldwide Marketing, Cincom Systems

How to Listen to Customers 2.0by Louis Columbus

Four Keys to the Customer Kingdom ... Unlock the communications to unlock the business by Jay McKeever, Cincom Systems

Value Creation — the New Core Competency for Growth-Minded Companies by Jeff Thull, Prime Resource Group

The Revolution Your Customers Want by Louis Columbus, Cincom Systems – CRM Buyer Magazine

Who's Minding the Data Store? Hosted call center solutions help ensure data security by Theresa Van Laeken - destinationCRM.com

Ten Tips for Being "Good in a Room"by Steve Kayser with Stephanie Palmer

You Blew the Meeting – But Do You Know Why?by Anthony Parinello, author of Selling to VITO, the Very Important Top Officer

Geezer Geeks Gone Gonzo!
Retain the knowledge of your baby-boomer workforce before they retire by Lou Washington

CRM's Top Ten Unmet Needs
Turn features into strategies and results to better meet customer needs by Louis Columbus - CRM Buyer

Three Core Values Great Employees and Employers Must Have What are these three C's?by Tom Nies, Cincom Systems - CRM Buyer

Business Process Management

Lean Manufacturing and You Why it applies to every process and everyone by Lou Washington - Cincom Systems

Using Compliance to Create a Moment of Truth by Louis Columbus, Senior Analyst, Cincom Manufacturing Business Solutions

Combating the High Cost of Non-Compliance by Cincom Systems - BusinessWeek’s Expert Insights

Guiding Hospital Patient Registration with Automated Intelligence Get better soon ... better input ... better payment chances (PDF) by Yvonne Focke - Access Management Journal

Transforming Compliance into a Global Competitive Strategy by Louis Columbus, Cincom Systems

Are You on a Power Trip?
Without question, without qualification, I am by Lou Washington

Focus on the Customer … Outrunning the Grizzly
Quote-to-Order beats the bear and others by Jim Hessin – Cincom Systems

Apocalypse When?
"I love the smell of napalm in the morning." by Lou Washington

Saving Private Data by Lou Washington

COBOL - The New Latin
Another inconvenient truth by Lou Washington

Disastrous Disaster Recovery Plans Usage keys and passwords are needed by Lou Washington - Cincom Systems

Surviving Product Management The cornerstones and lessons learned by Louis Columbus, Cincom Systems - Awprofessional.com

Recruiting Your Customer's CEO How to get them to your event by Louis Columbus, Cincom Systems - CRM Buyer

Why IT Perfection Is a Lot Like Golf Add a phased approach to your game by Jim Hessin - Cincom Systems

Enterprise Content Management

The Proof Is In the Paper - The role of dynamic document automation in the insurance industry by Troy Gross, Cincom Document Solutions

Civility and Blogging - Smile when you blog and e-mail by Lou Washington - Cincom Systems

Dynamic Documents Aren't Boring by Troy Gross

13 Essentials for Thought Leadership Marketing by Larry Chase, founder and publisher of Web Digest for Marketers

Applying a Document Strategy Model ... Five elements to guide you by Kevin Craine

Ninety Percent of Marketing Materials Are Wasted
Tips to prevent that by Dale Wolf, SENIOR Marketing Manager at Cincom

“The Dictionary of Corporate BS”
Conference calls in the “John?” by Donna Hedge, Assistant Editor, Expert Access interviews author, Lois Beckwith

Best Practices for Personalized Customer Communications Carefully prepare for the three stages by Nic Carter, Cincom Systems - ECM Connection

Rocky and Bullwinkle on the Information Life Span Hokey Smoke! How Long Should We Keep This Stuff? by Lou Washington - Cincom Systems