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March 27, 2008 - Issue 7.6 Submit an Article Tell a Friend

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Spotlight

Featured Expert Profile

Access the Experts

1001 Ways to Wow Your Customers

Alexander Consulting

Erika Andersen

AMR Research

Dr. Jon Anton

Basex

Maureen Blanford

Jeanne Bliss

JoAnna Brandi & Company

Capital Source Partners

Brian Carroll

The CEO Refresher

CIOview

Louis Columbus

Ron Crabtree

Kevin Craine

CustomerThink

Doculabs

Meryl K. Evans

Marsha Friedman

Fujitsu Consulting

Nettie Hartsock

Kimberly Hathaway

Casey Hibbard

InfoTrends/CAP Ventures

InternetVIZ

Michael Kaselnak

Jill Konrath

Market Wire

Nielsen BuzzMetrics

Lisa Nirell

Anthony Parinello

Bill Porter, Porter Research

Skip Press

Rafferty Consulting Group

Realtimepublishers.com

Ries & Ries

James Robertson

David Meerman Scott

Search Security

Dr. Woody Sears

Shaun Smith

Software Business

Dave Stein

Ken Sutherland

Technology Evaluation.Com

Jeff Thull

John I. Todor, PhD

Steven Van Yoder

The VAR-City

Lou Washington

Dale Wolf, SGME

[ Full Expert Directory ]

Webinars/Events

SLAM 2008
April 3-4, 2008
San Francisco, CA

Featured Story 

The Complex Sale: Ten Hollywood Tips for Being “Good in a Room”

How to Handle That Crucial Moment
Stephanie Palmer, Author of "Good in a Room" and Steve Kayser, Cincom

"Ten Hollywood Tips for Being Good in a Room" focuses on that crucial moment — after you've worked for months (or years!) on your project and have the buyer interested. The meeting is set. There's a lot at stake. You have one chance to effectively communicate the value and uniqueness of your project. Now you have to be, what they call in Hollywood, "Good in a Room." MORE

arrow Ask the Expert

Ask Questions Button I have my first interview scheduled for a TV show. Help! I'm nervous. Any tips your experts can share?
Veiw Answer Button Congratulations! Yes ... here are five real-world tips to help you.
by Marsha Friedman, CEO of Event Management Services, Inc.

Best Practices in Customer Service -
Cincom Contact Center Insights

arrow Customer Relationships

Learn to Master the Power of a Positive "No"

No, Said Right
TODAY Show

Top 10 Reasons for Deploying a Customer Experience Management Program

The Good News? All the Pitfalls Are Avoidable
by Shaun Smith, smith+co, CustomerThink.com

Sometimes the Customer Is Always Right

Except, of Course, When They're Not
by Erika Morphy, CRM Buyer

Seven Keys to Creating a Customer-Focused Culture

Walking-the-Talk of your Mission Statement
by Jeff Mowatt

The Successful Customer-Loyalty Mindset

Prizing Speed Over Thoroughness Is Worthless
by Louis Columbus, CRM Buyer

Collaborate and Grow — New Selling and Business Acquisition Solution for Complex Products and Services

arrow Business Process Management

IT's Next Frontier?

New Media
by Howard Greenfield, Silicon.com

CEOs Just Don't Get IT?

How to Get CEOs to See IT as Strategic
by Eric Chabrow, CIO Insight

Getting an Education on Enterprise 2.0

A Series of Excellent Articles and Resources
by Louis Columbus, The Perfect Customer Experience Blog

Living through a Complicated IT Project Implementation

It Can Be a Great Experience
by Dale Wolf, The Perfect Customer Experience Blog

Ten Reasons to Automate Manufacturing Compliance

Quality Assurance Doesn't Have to Be a Nightmare
by Louis Columbus, IndustryWeek.com

20 Things to Do in 20 Minutes

To be more successful at work
by Stephanie Overby, CIO

The Asian Internet Cable Story

Ship Anchors Rip Up Cable – and Rip into the Economy
by Shiraz Datta

Document Management for Insurers:
Overview and Solution Spectrum 

arrow Enterprise Content Management

The Expanding Digital Universe

How Big Is Your Digital Footprint?
White paper by IDC (PDF)

How to Write a Lead-Generation Letter

That Attracts Complex Sales Prospects
by Jim Logan, Accelerate Business Group (PDF)

Silence Fails

The Five Crucial Conversations for Flawless Execution
by Vital Smarts (PDF)

The Content Blogger

Trends in enterprise and media-content markets
by John Blossom

Top 10 Universal and Blended Enterprise SEO Tips

Uhh ... What is Universal and Blended Search?
by Larry Chase