Fast, Flawless Implementation for a Faster ROI

Cincom Professional Services eliminates the guesswork and provides unparalleled personalized implementation, consulting, education and project-management services delivered by highly trained experts who transform your Priority acquisition into a low-risk investment with a rapid ROI.

Our implementation services include:

• Defining the business solution you need
• Confirming that agreement in writing
• Kick-off meeting to confirm roles, responsibilities and tasks
• Installation of software
• Training and mentoring
• Project closure – to your satisfaction
• Database administration
• Audit and assessment

With Cincom’s upgrade and migration services, you can move your technology forward with confidence, efficiency and precision.

Click on the tabs above to learn more about our professional services offerings.

* Priority is a trademark of Eshbel Technologies, Inc.

Priority Implementation

Cincom Systems implementation strategy is to effectively implement Priority, achieving maximum improvements and efficiencies.

We place great emphasis on understanding the clients’ goals and objectives and of their operations so as to understand the impact of any changes.

We are committed to building the foundations of a successful Business Partnership through high level Project Management and on-going training and support, actively encouraging clients to maximise their use of Priority Enterprise Resource Planning System.

Priority Implementation Guide

Based on our years of expertise and a large number of successful implementations, Cincom Systems Australia has compiled a guide specifically for the implementation of Priority.

The guide breaks down the implementation into two phases, Foundation and Realisation. Within each phase the guide details each of the steps that are to be followed for a successful implementation.

Along with information on each of the steps in each phase, it also contains useful information to help each customer have a successful implementation:

• Standard Operation Procedures Templates
• Business Process Flowcharts
• Webinars
• Work Instructions
• Project Management Templates

Upgrade Services

Staying current with the release of a product is essential to permit full feature functionality, quality support and compliance with other software within the overall operating environment.

The upgrade process begins with information gathering about your environment, goals and objectives

A Statement of Work is provided defining the tasks and effort required for a successful upgrade

The upgrade is carried out by a dedicated team consisting of a Project Manager and Consultants from Cincom and selected staff from the customer site.

Database Administration Services

Cincom Database Administration Services provides flexible, as-needed assistance when you don’t need a full-time DBA.

Cincom DBA Services provide the same advantages as an on-site administrator, but are more suited to your schedule, budget and specific requirements. Cincom services can be delivered on an as-needed basis, or regularly scheduled monitoring can be established.

Cincom Database Administration Services provide on-site and remote database services for ORACLE and SQL SERVER.

Mentoring Services

Shorten the cycle, minimize the risk and expedite the success of any project. Cincom mentoring services provide experienced, knowledgeable professionals to implement your project in a timely, precise manner. You are always just a phone call or email away from expert direction and leadership.

For any software implementation project, Cincom mentoring professionals can:

• Shorten the cycle
• Minimize the risk
• Expedite success

Assessment, Audit and Proof of Concept Services

Cincom wants you to be satisfied with your decision, your investment and your productivity. That’s why we offer three separate services to assist you in selecting, effectively employing and maximizing your software investment:

• Assessment Services: Eliminate the guesswork – and the uncertainty – in sizing a complex upgrade or migration project.
• Audit Services: A post-implementation audit gives you an opportunity to examine how well your team is effectively using the software you purchased to meet your business needs.
• Proof-of-Concept Services: The opportunity to confirm that our products and services meet your business need.

* Priority is a trademark of Eshbel Technologies, Inc.