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Cincom MiGuide™

Overview

Keep Existing Customers Happy, Turn Prospects Into Clients
Multi-channel, customer-service environments require a solution that allows your business experts to easily build the right responses to the most complex and varied scenarios. And, when the circumstances change, they must be instantly reflected if customers are to receive the highest level of service that they expect.

Cincom MiGuide helps you respond to these challenges by:

   Simplifying Complexity
Until now, building interactive call guides for even the most basic scenarios was a laborious and time consuming process that involved both business experts and IT specialists. But now, your business experts alone can easily build the most complex scenarios in a fraction of the time it would take IT.

   Accelerating Development
Cincom MiGuide has been developed with ease-of-use and speed of development in mind. The user-friendly, guide-building technology increases the speed at which non-technical staff can build and deploy interactive, self-contained guides.

   Maximizing Existing Investments
Cincom MiGuide easily integrates with existing contact center technology. Lengthy implementations are not required, and the disruption to your existing systems is minimal.