In just minutes, you will see for yourself how Cincom Synchrony turns your contact center agents into problem solvers. Synchrony guides your employees to deliver the experience you intended in every conversation. It brings all your systems, histories, and knowledge about the customer together to provide greater efficiency. Now you can deliver the experiences that will turn customers into advocates and grow your business.

Unified Agent Desktop Demo
This brief overview of Synchrony highlights how the unified agent desktop dynamically presents exactly what an agent needs to interact with customers from all of the relevant applications, databases, and resources.

Focus on Energy and Utilities - Synchrony Product Demonstration (30 minutes)
Energy and utility companies face unique challenges as the industry undergoes sweeping changes. Utilities that are proactive and embrace the opportunity for deeper relationships with customers will be the winners in this increasingly competitive landscape. This product demonstration gives insights on how you can guide your employees to engage in valuable conversations and build loyalty with your customers.

You Can't Measure What you Don't Measure (recorded Webcast)
Critical data is gathered in a contact center every minute, every hour, every day. Data on customers, prospects, and agents and well as key performance metrics should be continuously driving adjustments and improvements in the contact center. This 30-minute recorded Webex and demonstration of Synchrony's analytics and reporting module will help you understand what business intelligence is being mined in your contact center, the key metrics you'll want to pay attention to, and how to use analytics to improve your center and ultimately the experiences you deliver to your customers.

Supervisor Control Panel - Synchrony Central
See the value of Synchrony Central - a one-stop command center for supervisors and administrators that provides quick access to all of the configuration tools, monitors and reports from a single desktop and a single sign-on.

Campaign Plus - Outbound Dialing Campaign Manager
Award-winning Campaign Plus lets you set-up, monitor, and manage outbound dialing campaigns in real-time. See how easy it is to manage your proactive outbound dialing to maximize agent productivity and contact center efficiency.