Cincom Healthcare Technologies

Automated Intelligent Guidance

Automated Intelligent Guidance (AIG) empowers patient-access and revenue-cycle managers to put a virtual expert over the shoulder of each patient-facing employee. AIG monitors all patient, insurance and other related information, interprets this information in relation to the healthcare provider's processes and rules, and then triggers automated actions or focused guidance.

Here are five possible ways that you can use AIG.

1) Intelligent, Real-time Alerts
Alerts the registrar to skip to a different stage of the process or change the sequence of the workflow. Easily administered rules drive these actions.

2) Intelligent, Real-time Prompts
Anticipate where errors are likely to occur and then have prompts pop up with instructions to eliminate the potential error.

3) Intelligent Format Checks
Catch format errors and direct the registrar on how to correct them, thereby eliminating up to 90% of all the errors due to careless typos that may compromise an entire registration.

4) Automated Intelligent Scripts
At selected times during registration, AIG can pop up a scripted response related to any situation, compliance, policy or patient.

5) Intelligent Registrar Guides
Guides containing an easy-to-understand tree of questions and answers can pop up at any point in the registration process, to lead the registrar through a deductive process that results in an automated action.