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Cincom Synchrony is a multi-channel contact centre and unified agent desktop solution proven to enhance customer relationships while optimising agent and business-user efficiency. Whether hosted or on-site, Synchrony provides your inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact centre solution.
Unified Agent Desktop
When agents have all of the right information and resources, for and about the right customer – compiled from all relevant systems – and presented at the desktop instantaneously, they are better equipped to respond quickly and appropriately to each customer. >>Learn more.
Inbound Contact Centre
The challenge in any contact centre is to unite with your customers in a meaningful and efficient manner for faster contact resolution, increased productivity, revenue generation and higher customer – and agent – satisfaction and loyalty. >>Learn more.
Outbound Contact Centre
In outbound telemarketing and collection environments, the goal is to increase revenue and agent productivity, while lowering operational costs. With Synchrony’s outbound manager, you can proactively communicate using campaigns that are optimised for each customer group. Or you can even blend your incoming and outgoing contact centres into a single, highly productive environment. >>Learn more.
Analytics and Reporting
Improve your contact centre’s profitability, productivity and operational efficiency with business intelligence from Synchrony’s reporting and analytics. >>Learn more.
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