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Cincom's Desktop Information and Resource Portals provide an integrated client interface with a complete customer view across all groups or departments. By providing transparent access to any enterprise application and back-end system as needed, Cincom's web-based applications deliver a unified 360-degree relevant view of the customer -- including complete customer interaction and transaction history, product history, preferences, and more. This consolidated view enables multiple business users to hold "continuous" conversations with customers, with an understanding of previous events, interactions, transactions, and other details, across all communication channels.
Synchrony™ Universal View
Synchrony's comprehensive customer information management solution provides agents with a single customer information view, trouble ticketing, case and activity management, a self-service portal, and a powerful yet simple system collaboration framework to view and access data from other company systems. As a result, Synchrony™ contributes to profitability by improving the efficiency and effectiveness of the contact centre.
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