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• Articles
• News Releases
Articles
July 2006
ICMI Call Center Magazine: Sunny Skies for Call Centers
June 2006
TMCNet.com: Hosting 101: A Q&A Session with Cincom's Dan Arengo
May 2006
TMCNet.com: The Ultimate Productivity Tool: The Unified Desktop
May 2006
Destinationcrm.com: Understanding the Value of the Agent Desktop
April 2006
TMCNet.com: Call Centers Evolve to Fit Role
April 2006
Manufacturing Business Technology: Milacron and Rockford Corp. find integration key to customer service goals
January 2006
TMC Labs: Near-Perfect Scores in Lab Review Earn Cincom's Synchrony Editor's Choice
January 2006
1to1 Magazine: Park Hyatt Reaches Into Customers' Homes
January 2006
CRMMarketplace.com: Don't Allow Technology to Dictate Staffing Strategy
January 2006
ContactCenterworld.com: Interview with Shawn Reynolds, Director, Customer Experience Management Technology, Cincom Systems
January 2006
Call Center Magazine: The Agent Experience — Small Fixes With Big Impact
January 2006
TMCNet.com: The Smart Agent Desktop: One Single Sign-on, One Better Customer Experience
October 2005
CrmXchange's featured article: “How the Hosted Model Simplifies Contact Center and CRM Solutions”
October 2005
Contact Center World: “What Do On-Demand CRM Solutions Get You, Anyway?”
September 2005
CrmXchange: Shawn Reynolds talks Synchrony and trends in this Executive Interview
September 2005
CRM2day.com: “How On-Demand Models Address the Key Challenges of CRM”
May 2005
DMG Consulting: Hosted Contact Centers Are Ready for Prime Time? Hosted contact center solutions are capturing the interest of IT and contact center managers around the world with their unique value proposition. Industry analyst Donna Fluss examines the benefits of hosted contact center solutions, reviews and compares the underlying technologies - including Synchrony - and provides criteria for selecting the right solution.
May 2005
Commweb: You've Got the Look With Cincom's Synchrony 6.1
May 2005
destinationcrm.com: Manufacturing Builds on Customer Relationships
April 2005
Call Center Magazine: Cincom's Synchrony Named Best of Show at Call Center Conference and Demo - Dallas
January 2005
Searchcrm: Cincom's Synchrony Named 2004 Product of the Year for Contact Center Software
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