Capture Your Experts’ Knowledge into Recurring Business Processes
Cincom's Process Configuration solution enables the experts within your company to quickly and easily capture knowledge about products, pricing, services and support, their rules, attributes and features, and alternative solutions. Then salespeople, partners, and even customers can quickly configure the products and options that meet their specific needs. You will be able to manage every step of the configuration process— from needs analysis and product configuration, through pricing and financing, to proposal and contract generation. Flexible deployment options allow configuration on the road, on the phone and on the web.
Business rules define the processes, procedures, and policies that run your business. Rules can also be expanded to include the "know-how" stored within the minds of your most valued people. The decision engines use this information by making decisions and taking "best practice" actions in accordance with the rules set forth by your product/process experts.
Successful Process Configuration must start with a solid technology foundation. Socrates® is Cincom's complete enterprise-strength, development environment that enables you to build a business-rules-driven, knowledge-based Process Configuration application.
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