Cincom's Desktop
Information and Resource Portals provide an integrated
client interface with a complete customer view across all
groups or departments. By providing transparent access to
any enterprise application and back-end system as needed,
Cincom's web-based applications deliver a unified 360-degree
relevant view of the customer -- including complete
customer interaction and transaction history, product
history, preferences, and more. This consolidated view
enables multiple business users to hold
"continuous" conversations with customers, with an
understanding of previous events, interactions,
transactions, and other details, across all communication channels.
Synchony's
Universal View
Synchrony's comprehensive
customer information management solution provides agents
with a single customer information view, trouble ticketing,
case and activity management, a self-service portal, and a
powerful yet simple system collaboration framework to view
and access data from other company systems. As a result,
Synchrony contributes to profitability by improving the
efficiency and effectiveness of the contact centre.
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