The right information, exactly when you need it
Contact center agents are often hindered by the tedious task of manoeuvering in and out of essential back-end systems and business applications. In addition, agents often lack a comprehensive view of customer interactions across all channels. Synchrony’s agent desktop cuts through the clutter, collaborates with all relevant systems, and presents the information an agent needs to effectively interact with customers. The key benefits of agent desktop include:
- Improved service with faster response times
- Reduced agent training
- Simplified searches
- Increased revenue opportunities
Aggregate relevant information on the agent desktop
The Synchrony agent desktop is fluid, constantly changing and adapting to each specific interaction. Synchrony intelligently and instantaneously presents the appropriate information, history, resources and applications for each interaction. Considering most agents routinely access five or more different systems or databases during a customer interaction, the Synchrony agent desktop simplifies and streamlines what is often a complex process, enabling agents to work smarter and faster, significantly increase productivity, reduce handling times and improve the customer experience.
Learn more about the features and benefits of the agent desktop.
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Additional Resources
Client profile: Learn how a large cable company used Synchrony's agent desktop to save $17 million annually – click here.
Synchrony Agent Desktop: Features & Benefits
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