Synchrony Outbound Agent Telemarketing and Collections

Optimize Outbound Agent Performance in Telemarketing, Sales and Collections

For more than a decade, Cincom has enabled in-house and outsourced contact centers to reach performance goals by maximising agent contact time with customers. In today's market, it's becoming more difficult to run a streamlined and effective outbound operation due to increasing governmental legislation and internal quality initiatives. And at the same time, customers are becoming more sophisticated and skeptical of telemarketing agents.

And that’s where Cincom can help! The Synchrony Outbound solution is designed to:

• Maximise agent contact time with targeted customers.
• Simplify campaign list administration.
• Roll out new campaigns faster and more efficiently
• Lower costs by eliminating unproductive calls.
• Reach the best customers based on real-time analysis
• Support multiple dialing strategies to maximise list penetration
• Increase telemarketing and collections conversion rates
• Utilise remote agents without duplicating costly infrastructure.