Communicate with your customers their way
Enhance your customer communications across all channels, including telephony, e-mail, chat, fax, web collaboration and call-back. Unlike other solutions that simply bring these channels together at the desktop, Synchrony integrates these channels, providing your customers with a superior customer experience that enables you to:
- Decrease operational costs
- Increase sales conversions
- Enhance interactions based on customer value
- Maximize contact time with targeted customers
Consistent Multi-Channel Desktop - All customer interactions are handled through a single, comprehensive interface allowing agents to handle multiple interactions across multiple channels simultaneously. Synchrony provides agents continuity across all channels, which enhances productivity and simplifies training.
Synchrony integrates the channels with a unified agent desktop providing a consistent customer experience across all touch points. Agents see a complete landscape of the customer – across all relevant channels – and use the same knowledge base, the same contact and activity management tools, the same scripts and resources, and most importantly, the same handling process across different interaction types.
Leverage Existing Investments – Synchrony protects and leverages existing contact center investments. For example, if you already have a PBX/ACD or e-mail management system in place, you can continue to use the existing technology and then implement new channels through Synchrony. Additionally, Synchrony supports other third-party contact center functionality, such as IVR and call recording.
>>Learn more about the features and benefits of Synchrony Inbound.
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Additional Resources
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