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• Articles
• News Releases
Articles
June 2007
eConnections:
Four Market Trends Service Providers Should Heed
June 2007
Connections Magazine:
Is Your Call Center Ready for a Disaster?
June 2007
Call Center Magazine:
Cultivate An On-Demand Workforce Through On-Demand Technology
June 2007
CRM Magazine:
Cleaned Up Visibility (City of Tampa client story)
May 2007
SearchCRM.com:
Personalizing the Contact Center
May 2007
TMCNet.com:
Three Key Contact Center Challenges When Choosing Hosted Solutions
May 2007
TMCNet.com:
The Virtual Contact Center
May 2007
DestinationCRM:
Who's Minding the Data Store?
May 2007
CRM Today:
Technical Must-Haves for Hosted Contact Center Implementations
May 2007
CRM Magazine:
The Best of Call Center Demo
April 2007
CRM Today:
Technical Must-Haves for Hosted Contact Center Implementations
April 2007
Call Center Magazine:
Products of the Year: These Are the Sharpest Knives in the Drawer
April 2007
TMCNet.com:
The Benefits and Uses of Hosted Contact Center Solutions for Municipal Government
March 2007
TMCNet.com:
Three Key Contact Center Challenges When Choosing Hosted Solutions
March 2007
Call Center Magazine:
Cincom Unveils Proactive Outreach Capabilities
March 2007
TMCNet.com:
The Customer Perspective in the Call Center
February 2007
MyArticleArchive.com:
Is Your Call Center Ready for a Disaster?
February 2007
TMCNet.com:
Cincom Enhances the Customer Experience in the Contact Center
February 2007
TMCNet.com:
What to Look for When Selecting a Hosted Contact Center Solution
January 2007
TMCNet.com:
Understanding Customer Experience Management: A Talk with Cincom's Randy Saunders
January 2007
CRM Today:
Is a Hosted Contact Center Right for You?
January 2007
ATA Connections:
Understanding the Delivery Options of Hosted Software
November 2006
TMCNet.com:
'Go Fish' For an Agent Desktop
November 2006
Customer Interaction Solutions:
Analytics: Luxury Item No More (scroll down to sidebar)
October 2006
CRMGuru.com:
How to be a Customer Experience Standout
September 2006
CRMMarketplace.com:
Complacency: The Enemy of the Customer Experience
August 2006
CRMXchange.com:
Customer Experience Management: Is It Just Another Name for CRM?
July 2006
CRM Today:
Customer Experience Really Does Happen in the Contact Center
July 2006
CRM Marketplace:
High-Value Manufacturers Need To Maximize Customer Ownership Experience
July 2006
CRM Advocate:
Cincom's Synchrony Named Best of Show at Call Center Demo & Conference - Orlando
July 2006
ICMI Call Center Magazine:
Sunny Skies for Call Centers
June 2006
CRM Today:
Banks to Offer Customers More Channels of Communication but Less Choice
June 2006
TMCNet.com:
Hosting 101: A Q&A Session with Cincom's Dan Arengo
May 2006
TMCNet.com:
The Ultimate Productivity Tool: The Unified Desktop
May 2006
Destinationcrm.com:
Understanding the Value of the Agent Desktop
April 2006
TMCNet.com:
Call Centers Evolve to Fit Role
April 2006
Manufacturing Business Technology:
Milacron and Rockford Corp. find integration key to customer service goals
January 2006
TMC Labs: Near-Perfect Scores in Lab Review Earn Cincom's Synchrony Editor's Choice
January 2006
1to1 Magazine: Park Hyatt Reaches Into Customers' Homes
January 2006
CRMMarketplace.com: Don't Allow Technology to Dictate Staffing Strategy
January 2006
Call Center Magazine: The Agent Experience — Small Fixes With Big Impact
January 2006
TMCNet.com: The Smart Agent Desktop: One Single Sign-on, One Better Customer Experience
October 2005
CrmXchange's featured article: “How the Hosted Model Simplifies Contact Center and CRM Solutions”
October 2005
Contact Center World: “What Do On-Demand CRM Solutions Get You, Anyway?”
September 2005
CRM2day.com: “How On-Demand Models Address the Key Challenges of CRM”
May 2005
Commweb: You've Got the Look With Cincom's Synchrony 6.1
May 2005
destinationcrm.com: Manufacturing Builds on Customer Relationships
April 2005
Call Center Magazine: Cincom's Synchrony Named Best of Show at Call Center Conference and Demo - Dallas
January 2005
Searchcrm: Cincom's Synchrony Named 2004 Product of the Year for Contact Center Software
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