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On-demand webcast Featuring guest presenter: David Boulanger, |
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Finding the road to customer loyalty and brand growth
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Join Aberdeen Group and Cincom in this 30-minute interactive dialogue as they share research and real-world insights into the value of focusing on the customer. Delight customers – focus on when it matters most Customers want – make that expect – the right touch at the right time, every time. But when you focus on the touch points that matter most (hallmark moments), you not only delight customers, you grow your business. Companies that can deliver on this "outside-in" approach are experiencing heightened customer intimacy, greater loyalty, and faster brand growth. Presenters:
David Boulanger, Research Director
Customer Management Strategies, Aberdeen Group
 Trent Fulcher, Program Director
Customer Experience and Contact Center Solutions
Cincom Systems, Inc.
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