The Wisconsin Physicians Service Insurance Corporation (WPS) offers flexible, cost-effective health insurance to Wisconsin residents, and administers claims processing for the Department of Defense (DOD).

When its document volumes tripled, WPS needed a more efficient system with the scalability to meet the increased demand and the flexibility to address strict DOD requirements. They chose Cincom Document Solutions.

Now WPS easily handles over 25,000 calls per day and generates 4.5 million documents per year – with 1.5 million generated while representatives are on the phone with claimants. Call times dropped by over 40%, and new-hire training time was reduced by 60%.