A well-known property and casualty insurance company sought to improve the customer experience for its policyholders and claimants by simplifying document generation processes within its claims organization. Known for providing excellent coverage, low rates, and outstanding customer service, the company has become one of the largest providers of private passenger auto insurance in the United States, attracting over eight million policyholders. Its emphasis on providing outstanding customer service earned it a J.D. Power & Associates National Auto Insurance award for customer satisfaction.

In an effort to drive cost reductions while keeping pace with the rapid growth in policyholders, the insurer had made the decision to upgrade its existing claims management system. After competitive comparisons of other document composition software available in the market, the company chose Cincom Eloquence.