Health Advocate’s (HA) mission is to help its rapidly expanding membership deal with the complexities of the nation’s healthcare and insurance systems. The priority of the HA contact center is to build relationships with its members, rather than tracking and measuring interactions.

Selecting Synchrony Hosted enabled Health Advocate to get the solution they required without expanding IT resources or investing in a major capital expense. As the contact center continues to grow, they are able to easily add new agents to the system. The remote agent capability enables advocates to log in from almost anywhere to handle interactions 24/7.