Fine Art By Hyatt (FABH) uses hosted Synchrony to connect Park Hyatt Hotel guests with the Art Curator center. As a hosted solution, all of the hardware and software is housed and maintained in a secure hosting facility far from the threat of hurricanes on the Gulf Coast.

When category-four Hurricane Wilma bore down on South Florida in 2005, it had its eye on Naples, FL, home base of the call center for FABH. Larry Block, vice president of the marketing group responsible for launching FABH, was ready. While he prepared for the worst, he had peace of mind in knowing that the FABH contact center would operate seamlessly and without disruption.